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Technical Details C-22

  • 3x
  • 2x

U.S citizens cannot book this motorhome. Only drivers with driving license and international citizenship can drive this motorhome. U.S citizens can book the C22 - W motorhome.

The C22 motorhome sleeps up to 5 persons.
Guarantees 2017 model year or newer (from April 2019, Guarantees 2018 model year or newer)

Approx. length: 19’ – 23’
Ford or Chevy Chassis.
Recommended by the California Automobile Club (AAA)

All vehicles have a tether anchor for child seat to be attached. Additional child seats need to work with a lap belt system.

  • Length
  • 6.7
  • |
  • Width
  • 2.43
  • |
  • Internal Height
  • 2.1
  • |
  • External Height
  • 3

Technical Details

  • Engine - 7.6 Liter / V10
  • Transmission - Auto Transmission
  • Power Steering
  • Internal Walk Throught Access
  • Front Seat Belt - 2
  • Rear Seat Belt - 3
  • Fresh Water Tank - 189 Liter
  • Waste Water Tank - 105 Liter
  • Hot Water Tank - 22 Liter
  • Fuel Tank - 208 Liter
  • Sink
  • Gas Bottle - 53 Kg
  • Dash Aircondition
  • Generator
  • Cruise Control
  • Fuel Consumption - 24-30 Liter / 100 Km. Approx.
  • Motorhome Age - Model year:
    2017 or newer

Living

  • Oven
  • Gas Stove - 3 Burners
  • Refrigerator - 150 Liter With Freezer
  • Dining Seats - 5
  • Living Room Aircondition
  • Living Room Heating
  • Microwave
  • Fire Extinguisher
  • TV
  • Shower
  • CD
  • DVD
  • Fly Screens - in living room only
  • Water Pump - hot and cold
  • Toilet - Flush toilet
  • Sun Canopy
  • Sleeping Places - 5
  • Bed Over Cub - 145/241cm
  • Middle Single Bed - 116/188cm
  • Rear Double Bed - 152/203cm

Price Include

  • Full comprehensive insurance with excess of : 1000 US$ per occurrence
  • Local Tax
  • Outside Cleaning on return
  • Road maps
  • Campground directory
  • Extra driver fee
  • Pickup transfer at pickup day - see condition
  • Airport / hotel transfer - on dropoff day : in most locations
  • Tourist information
  • Road asistance 24 Hour
  • Free storage for your luggage
  • First tank of propane
  • First container of chemical liquid

Rates' Notes

The following changes will result in a re-calculation of rental rates. The rate will be calculated using the most current rate and compared to the existing rate; the higher rate will apply:
Change of party name; Change of vehicle size; Change in pick up or drop off location; Change in pick up or drop off date; Cancellation and rebooking.

- All Inclusive package must have a minimum of 10 nights rental
- Unlimited Mileage must have a minimum of 10 nights rental
- In case of cancellation on one way rentals - there is an additional fee of $ 200
- For the Mileage Packages, every extra mile is $ 0.34

- Rental locations are closed for Pick up or Drop off on the following days:
1 January, 1 April, 28 May, 4 July, 24 July, 2-3 September, 22 November, 24-25 December, 31 December

Extra options

  • Bedding Set - per person - Per Person - 50 $ US
  • Kitchenware Kit - rental - flat fee - 125 $ US
  • Priority AM Departure - PAD (8:00-11:00). Valid only in San Francisco, Las Vegas, Los Angeles, Dallas, Orlando and New York - rental - flat fee - 135 $ US
  • Camping chair - Per Person - 12 $ US
  • GPS Navigation device - rental - flat fee - 95 $ US
  • Free Generator usage - Per Day - 5 $ US
  • Coffee maker - rental - flat fee - 10 $ US
  • Toaster - rental - flat fee - 8 $ US
  • Supplemental Liability Insurance (SLI) - Per Day - 10 $ US
  • Passport-America Card - membership for a year - rental - flat fee - 44 $ US
  • México Auto Liability Insurance (MALI) - Per Day - 22 $ US
  • NYC Midtown hotels transfer fee - per direction - rental - flat fee - 80 $ US

Payment Conditions

Down payments of 300, the rest 45 days before pickup.

Cancelation Fee

  • up to 45 days prior to rental date:
       5 % of rental price, at least 250 $ US will not be refunded
  • 16 days to 44 days prior to rental date:
       10 % of rental price, at least 400 $ US will not be refunded
  • 3 days to 15 days prior to rental date:
       35 % of rental price, at least 750 $ US will not be refunded
  • 1 days to 2 days prior to rental date:
       100 % of rental price, at least 750 $ US will not be refunded

Hot Deals

Nightly Rental Discount for RV rentals in USA
15% Discount For Rental Rate
Up to 1 Free Units For 'Free Generator usage'
  • Valid for pickups between 1 November 2017 and 31 March 2018
  • Cannot be combined with any other specials or "All Inclusive" Package".
  • Cannot be applied after pick up.
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Minimum hire is 7 days
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - WS-DISC
Winter special for renting motorhomes in USA between SFO, LAX and LAS
100% Discount For Preperation Fee
Up to 1 Free Units For 'Free Generator usage'
  • No preparation fee and free generator useage
  • Available for pick up between 1 November 2018 and 15 March 2019
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - Winter Special
Nightly Rental Discount for RV rentals in USA
15% Discount For Rental Rate
  • Valid for pickups between 1 November 2018 and 31 March 2019
  • Cannot be combined with any other specials or "All Inclusive" Package".
  • Cannot be applied after pick up.
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Minimum hire is 7 days
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - WS-DISC-2018
$10 Discount on the PAD with RV rentals in USA
Up to 10 $ US Discount For 'Priority AM Departure - PAD (8:00-11:00). Valid only in San Francisco, Las Vegas, Los Angeles, Dallas, Orlando and New York'

Discount for the All-inclusive Package in rental motorhome in USA
6% Discount For AllInclusivePack
  • Pick up: Available for travel commencing from 1 April 2017 and 31 March 2019
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • This offer cannot be used in conjunction with other special offers or early bird discounts.
  • Minimum hire is 10 nights
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code ElMonte-AllInclusive
Early Spring Special for renting motorhomes in USA
100 $ US Discount For Preperation Fee
  • $ 100 Discount on preparation fee
  • Available for travel starting between 16 March and 15 April 2019
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - Early Spring Special

 

Early Bird discount in RV rentals in USA on April-October 2019
Book 31 Nights in andvace, get 5% Discount
Book 59 Nights in andvace, get 10% Discount
Book 86 Nights in andvace, get 15% Discount
  • Valid for pickups between 1 April 2019 and 31 October 2019
  • Cannot be combined with any other specials.
  • Cannot be applied after pick up.
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Minimum hire is 7 days
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - EB-DISC-April-October 2019
Nightly Rental Discount for RV rentals in USA
15% Discount For Rental Rate
  • Valid for pickups between 1 November 2019 and 31 March 2020
  • Cannot be combined with any other specials.
  • Cannot be applied after pick up.
  • Subject to availability at all times based on fleet capacity assigned to the special.
  • Minimum hire is 7 days
  • Normal terms & conditions, payment conditions and cancellation fees apply.
  • Only applies to NEW bookings.
  • This special offer can be ended any time without pre notification
  • Booking code: El Monte - EB-DISC-2019-20
Long Term Discounts for renting motorhomes in USA
5% Discount for 21-100 Nights

Terms & Conditions

CLIENT INFORMATION

First Night Accommodation
• We strongly recommend that clients spend their first night in the United States in a hotel.

Transfers
• Transfers are restricted to hotels mentioned in the ‘Location Maps & Hotel Information’ pages.
• No refunds are given for self-transfer.
• No transfers are provided for same day flight arrivals.
• Complimentary shuttle transfers are available to and from designated hotels for DFW, LAS, LAX, MCO, Newark Airport (NYC), SFO, and YVR offices.
• Transfers with the PAD option are available to and from designated hotels for DFW, LAS, LAX, MCO, Newark Airport (NYC) and SFO offices. PAD Fee applies.
• Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.
• Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.
• Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see ‘Location Maps and Hotel Information’pages). Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.
• NYC Midtown Manhattan transfers are charged $80 per direction. Pickups occur after 1pm.

Motor Home Takeover and Return Policies
• Takeover time: After 1:00 pm. Subject to vehicle readiness.
- Even though clients may be picked up or arrive earlier on their own (except PAD)
- Latest motor home takeover time is 1 hour before station’s official closing time.
• Day of departure: No refund if client picks up later than the booked day of departure.
• Return time: Between 8:00 am and 11:00 am.
- A $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.
- Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.
- Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.
• Recommendation: Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date. Otherwise, customers may experience airline delays, increased road traffic and possible delays at rental office.

Vancouver (YVR) transfer - only from specific Vancouver airport area hotels
- Client must call 1-800-367-6507* between 9:00-9:30 AM the morning of motor home takeover to schedule pick up time and confirm hotel entrance.
- Pick up time after 12:00 pm.
- Transfer shuttle departs El Monte RV station at approximately 11:00 am.
- US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required.
- No transfer is offered to downtown SEATTLE or to SEATAC Airport.
Due to increased security and traffic, delays crossing into Canada are possible. El Monte RV is not responsible for any refunds of any type as a result of border crossing delays.

Priority AM Departure (PAD) Program:
- Restricted to the following locations: DFW, LAS, LAX, MCO, NYC & SFO.
- PAD is restricted solely to those hotels designated as PAD hotels.
- Clients are required to complete the online check in no less than 7 days prior to vehicle takeover.
- There are no refunds for PAD surcharge if we do not receive PAD hotel information 7 days prior to pick up. No exceptions.
- In the event client, or agent, fails to notify El Monte RV, or notifies us less than 7 days prior to takeover a courtesy transfer may not be provided in which case clients must provide their own transfer at their own expense.
- PAD Transfer instructions. A pre-recorded message is available at 1-800-337-2199 which instructs at what time and at which entrance clients should wait for transfer shuttle.
It is recommended that clients also call 1-800-367-6507 the day before motor home takeover to confirm pick up time and hotel entrance.
PAD Shuttle generally arrives between 7:15 am - 8:00. PAD transfer may begin as early as 6:45 am. Therefore, it is necessary that clients call 1-800-337-2199 beforehand for exact times.

Self-Transfer
- Clients must call 1-800-367-6507* no later than 9:30 am on the morning of scheduled pick-up to arrange vehicle takeover time.
- Under no circumstances should clients arrive unannounced.
- After 1:00 pm, even if clients arrive earlier; subject to vehicle readiness.

Clients may book PAD in advance which will guarantee them a departure ready vehicle no later than 11:00, even if they arrive via self-transfer.

Client Requirements
 Renter (named major credit card holder, contract signer) must be at least 21 years of age and in possession of valid identification including driver’s license and passport.
 Renter and all additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers.
 Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement
• An International Driver’s License is recommended but not required
.
 A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard) with available credit is required for the Security Deposit and all charges paid at the counter. Cash or Travellers Checks are not accepted. The credit card must be issued to the signer or co-signer of the contract.
• In case of the renter is holding an american residency in addition to his international residency, the renter must present his international Passport, driving licence and address (not the american one), otherwise, a US residente extra fee will apply.

Security Deposit
$1000 security deposit is required at the time of departure. We require that the deposit be guaranteed by a major credit card such as Visa, MasterCard, Amex with sufficient credit balance to cover this amount. No ATM/debit cards such as EuroCard are accepted. The security deposit of $1000 may be charged on the customer’s credit card on pick up, then refunded upon return provided that the rental vehicle is returned clean inside, undamaged and on time. The $1000 may take up to 8 weeks to be credited back to the customer’s credit card. Currency conversion fees are client’s responsibility. Cash or Travellers Checks are not accepted.
From April 2018 - The security deposit is not charged on the customer’s credit card on pick up, but rather the amount is on ‘hold’. Upon return provided that the rental vehicle is returned clean inside, undamaged and on time this ‘hold’ is removed.

International Address Requirement
International Rental and rates are designated exclusively for non-domestic clientele, i.e. for those clients living outside of the United States and having no US address.
El Monte RV reserves the right not to accept bookings from clients residing within the United States even though they may have reserved through an international wholesaler.
El Monte RV reserves the right to rebook clients residing within the United States using standard domestic rates and conditions.

Customer Orientation

Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility.
Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor.
Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station a regional campground directory and location map with directions to nearest supermarket and gas stations
.

Lost Items
El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

Pets
Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.

Luggage Storage
Luggage storage is available on a limited basis at the following locations: DFW, LAS, LAX, MCO, NYC, SFO, YVR. No guarantee of luggage storage is made for: DEN, MIA, ORD, PHX, SLC.SAN & 
To facilitate the pick up and drop off procedures, we recommend that clients carry their luggage in their vehicle. Soft-sided or collapsible bags are best for storage.
Luggage storage is at the client’s own risk and is not available for one way rentals.
Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

Client Contact Information
Standard Transfer: 1-800-367-6507*
PAD Transfer: 1-800-337-2199*
Roadside Assistance: 1-800-367-4707

Toll Free Transfer Telephone numbers are area code directed. Customers are required to use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see Location maps and hotel information pages)

VEHICLE SUPPORT & USE

Maintenance and Use Responsibility
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

Reimbursements & Refunds
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they do occasionally develop problems.
Refunds for Mechanical problemsIn the event of a mechanical problem requiring repairs over $75 clients must call El Monte RV’s On-The-Road Support for authorization. A toll free number is provided for assistance with problems, questions, etc: at 1-800-367-4707. Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No receipts over $75 will be reimbursed without prior authorization.
Note: $75 reimbursement does not apply to de-winterizing or winterizing cost.
Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.
BreakdownsIf the renter's motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV/Mighty Campers, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to US$ 25 per person per night and car rental up to US$50 per day per motorhome up to a maximum of US$1,500 per trip.
Defective comfort equipment such as radio, TV, DVD, CD, Bluetooth, USB, GPS, Wi-Fi, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible with proper receipts.
Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
Travel Agent Assistance: Contacting one's travel agency or tour operator will have no effect on the availability and/or speed of vehicle towing, repair and/or replacement and absolutely no compensation of any kind will be given for communication costs incurred. Clients should be instructed by travel agency/tour operator to coordinate the repair efforts with El Monte RV Roadside Assistance and to discuss compensation with the staff at the return rental counter.
Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond. Please email claims to: intl.claims@elmonterv.com
On-The-Road Support Contact requirement: In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.
• Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.
• All vehicle lost-use issues must be verifi ed by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will compensation be given.
• No consideration for lost-use will be given if it is determined any issues were operator error.
Return: Without prior authorization in order to be eligible for a lost-use refund clients must return rental unit to return offi ce as booked or a recovery fee and penalty will be charged.
Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
Loss of Rental: Clients will be charged ‘loss of use’ fees for company’s lost rental revenue, up to the amount of the deductible, based on estimated time of motorhome repair
Cell-phone charges: Clients are responsible for all cell-phone charges. Clients are encouraged to use On-the-Road-Support’s toll free number as the primary contact telephone number.

On-The-Road Support
• On-The-Road support1-800-367-4707. Open every day during business hours and most holidays and extended hours in peak season.
• Support staff may also be reached via email: roadsidegroup@elmonterv.com.
• In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.
• On-The-Road support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
• In certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them up to $5,000 as well as any damage deductible.
• Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘lost use’ for the time needed for recovery and / or repair.

Travel Restrictions
• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter.
• Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.

Please note the following restrictions:
1) Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.
2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C. During July / August clients maybe required on pick up to sign and acknowledge these restrictions.
3) Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
4) New York City / Manhattan: Travel is not permitted.
5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, at certain locations water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower, until they have traveled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to $150 to re-winterize or de-winterize the vehicle.
Note: Winterizing or de-winterizing cost, typically up to $150, are responsibility of renter.
7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.
9) Vehicle Return: Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.

Traffic Tickets, Golden Gate Bridge, Toll Roads
Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
Traffic Citations: Client may either pay for the ticket themselves, or opt to hand the ticket over upon return to the rental office for processing and payment. In addition to the ticket amount clients will be charged a $25 administrative processing fee per infraction.
In the event of customer non-payment or failure to turn over any ticket to El Monte RV, clients are responsible for the ticket amount plus late penalties. Additionally, clients may be charged up to $250 per infraction for increased administrative processing. 
Toll Roads / Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional handling fee of up to  $25 using the credit card we have on file. This service does NOT include traffic or parking infractions.

Fuel Consumption

Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

 

Vehicle Substitutions

We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated; or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C 28 may be substituted for a C 22.
No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at pick up. No refund will be given should a smaller or lower rated vehicle be requested by the client at pick up.
No claims as to vehicle year will be considered.
When pre-booking campgrounds clients should consider a larger unit may be substituted.
When making ferry reservations clients should automatically reserve the next larger unit length.

Generator
All motor home sizes are outfitted with a 110 Volt generator.
The use of the generator is not required for normal vehicle operation. Customers have the option of being charged a per rental night fee for unlimited use, or a per hour fee calculated upon return. Charges re payable at the counter. Use of power outlets for charging phones, etc., are at clients own risk.
Prepaid generator charges upon vehicle return are non-refundable.

RESERVATIONS

Cancellation Policy
One-way rentals - $ 250 (in addition to applicable fee).

Booking Amendments
The following changes will result in a re-calculation of rental rates. The rate will be calculated using the most current Value Rate for the pick up week and the current rate will be used:
• Change of vehicle size;
• Change of departure location;
• Change of departure date;
• Cancellation and rebooking;
• Change in drop-off date;
• Change in one-way drop-off location;
Once confi rmed, the following changes will not aff ect the Value Rate:
• Change of party size (unless larger vehicle type is required);
• Change of party name;
• Adding pre-paid items;

MOTORHOME RENTAL FLEET

Model Year Definition
‘Model Year’ is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ‘Model Year’ does not indicate the year in which a vehicle was manufactured. A 2013 design or ‘model’, for example, may be manufactured anytime during the 2012 or 2013 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

Motor Home Specifications
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

ONE WAY RENTALS

One way rentals
One-Way Rentals are on request only. One-way fee is determined by where the desired Pickup and Return locations’ row and column intersect.

Import / Export Fee: We try to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $3,000 to import or export the motor home to or from the location needed.

TIMES OF OPERATION

Holiday & Special Event Schedule
El Monte RV offices will be closed for the following holidays or special events. No bookings will be accepted for pick up or return on these dates. No exceptions.

Holidays 2018:
01 January - New Year’s Day, 1 April - Easter Sunday, 28 May - Memorial Day, 04 July - Independence Day, 03 September - Labor Day, 22 November - Thanksgiving, 24 December - Christmas Eve, 25 December - Christmas Day, 31 December - New Year’s Eve

Holidays 2019:
01 January - New Year’s Day, 21 April - Easter Sunday, 27 May - Memorial Day, 04 July - Independence Day, 24 July - Pioneer Day (SLC only), 01-03 September - Burning Man (SFO only), 02 September - Labor Day, 28 November - Thanksgiving, 24 December - Christmas Eve, 25 December - Christmas Day, 31 December - New Year’s Eve

Hours of Operation
Many locations are open 7 days a week Monday to Saturday 8:00 to 17:00 and Sunday from 8:00 to 16:00 from April to September. The El Monte RV locations are open 7 days a week 9:00 to 16:00 from October to March unless otherwise noted. Location closing dates are subject to change.
• DFW, NYC & YVR are closed Sundays all year.
DEN, MIA, ORD, PHX, SAN and SLC are closed Saturdays and Sundays all year.
YVR (Bellingham/Ferndale, WA)

- Open Monday – Friday from 9:00 to 17:00.
- Closed Saturdays and Sundays 01 October – 31 March.
- Closed every day from 26 January through 10 February 2019.

- Closed every day from 25 January through 9 February 2020.
NYC (Linden, NJ)
Closed Saturdays and Sundays 01 October – 31 March.

Technical Details

Los Angeles (LAX area)

LAX - Los Angeles International Airport

LGB - Long Beach/Daugherty Field

Directions


View Larger Map

 

• Transfers are restricted to hotels mentioned Below.
• No refunds are given for self-transfer.
• No transfers are provided for same day flight arrivals.
• Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and YVR offices.
• Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO offices.
• PAD Fee applies.
• Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.
• Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.

Crowne Plaza - Book this hotel with Booking.com
5985 West Century Blvd
Tel: 310-642-7500
Customers will need to meet the shuttle: Outside main hotel entrance

Four Points Sheraton - Book this hotel with Booking.com
9750 Airport Blvd
Tel: 310-645-490%
Customers will need to meet the shuttle: Outside main hotel entrance

Hilton Airport - Book this hotel with Booking.com
5711 W. Century
Tel: 310-410-4000
Customers will need to meet the shuttle: Outside west side entrance

Marriott - Book this hotel with Booking.com
5855 West Century Blvd
Tel: 310-641-5700
Customers will need to meet the shuttle: Outside main hotel entrance

Custom Hotel - Book this hotel with Booking.com
8639 Lincoln Blvd
Tel: 310-465-0400
Customers will need to meet the shuttle:Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Fairfield Inn & Suites
525 North Sepulveda Blvd
Tel: 310-356-4577
Customers will need to meet the shuttle: Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Holiday Inn - Book this hotel with Booking.com
9901 S. La Cienega Blvd
Tel: 310-649-5151
Customers will need to meet the shuttle: Outside the main hotel entrance

NOT FOR PAD CUSTOMERS

Holiday Inn Express
8620 Airport Blvd
Tel: 310-645-7700
Customers will need to meet the shuttle: Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Hyatt Regency - Book this hotel with Booking.com
6225 W. Century Blvd & Sepulveda
Tel: 424-702-1234
Customers will need to meet the shuttle: Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Sheraton Gateway - Book this hotel with Booking.com
6101 W. Century Blvd
Tel: 310-642-1111
Customers will need to meet the shuttle: Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Best Western Plus LAX - Book this hotel with Booking.com
5005 W. Century Blvd
Tel: 310-677-7733
Customers will need to meet the shuttle: Outside the main hotel entrance
NOT FOR PAD CUSTOMERS

Insurance

• All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
• In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
• All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances
• This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
• Insurance and coverage plans are subject to change without notice.

Public Liability (included in the daily rate)
Public Liability Insurance to cover collisions in the event that the renter is at fault. The policy protects the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address:
http://www.360financialliteracy.org/Topics/Insurance/Cars-and-Auto-Insurance/State-by-State-Minimum-Coverage-Requirements

Supplemental Liability Insurance (SLI)
Jurisdiction: USA and Canada
Cost: $10 per night; No maximum amount.
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000.00 toward covered 3rd party damage claims.

Premium VIP Coverage (included in the daily rate)
VIP includes secondary Comprehensive and Collision coverage for the rented vehicle with a deductible of US$ 1,000.00 per incident.

Coverage includes but is not limited to: 
• Accidental damages to the vehicle (renter’s or 3rd party’s fault)
• “Uninsured Motorist” in case the renter is involved in a collision with a non-insured driver
• Windshield, glass or tire damage
• Vehicle theft and fire (personal property and items in the vehicle are always excluded)
• Vandalism

Security Deposit: US$1,000.00 (authorized on a major credit card)

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

Non-Covered Damages
No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:

• Renter’s negligence, e.g. backing up, following incorrect GPS directions, etc.
• Breach or violation of the rental contract.
• Damages to the interior of the vehicle.
• Damages caused by entering any parking structure. 
• Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
• Deliberate and willful damages caused by the renter or his guests.
• Damages caused to the vehicle by abuse or misuse for illegal activities.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, tire pressure, etc.
• Damages and losses caused during travel in or thru restricted areas (e.g. Mexico, the inner cities of New York, Montreal and Quebec) and damages due to “off-road” usage.
• Damages and collisions caused under the influence of alcohol, drugs or other controlled substances.
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed).
• Carrying more passengers than having seat belts available.
• Operation of the vehicle by anyone not listed on the rental contract or not having a valid driver license.
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions.
• Personal damages (injury) and personal items/property are never covered.
• Using any form of drive-thru, drive-in or other covered entry way (such as hotel marquees, etc.).
• Damages where the customer is charged by the local authorities for being careless.
• Driving the vehicle without a rental agreement.
• Damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property.
• Damage to the awning, slideout, overhead or underbody of the RV.

VIP - Vacation Interruption Protection
If the renter's motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV/Mighty Campers, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$50.00 per day per motorhome up to a maximum of US$1,500.00 per trip.

Defective comfort equipment such as radio, TV, DVD, CD, Bluetooth, USB, GPS, Wi-Fi, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible with proper receipts.

E. Mexico Auto Liability Insurance (MALI)

El Monte RV’s Mexico Auto Liability Insurance is required protection which the renter must obtain from El Monte RV when renting an El Monte RV vehicle and will be traveling in Mexico. Being added to El Monte RV’s Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

• A written permit from El Monte RV is required for border crossing.
• El Monte RV’s Mexico Auto Liability Insurance must be purchased at the rental counter.
• Client may purchase coverage only for the specific days that they will be in Mexico.
• There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

Jurisdiction: Mexico Auto Liability Insurance is only valid when traveling in Mexico and according to the laws of Mexico.

Cost: $22 per calendar date that the vehicle will be in Mexico. No maximum amount.
Coverage:
This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.

Equipment

Preparation Fee - Mandatory charge
Prep fee includes: Full tank of LPG, supply of toilet chemicals and tissue, fresh water hose and waste water hose, instruction manual, personal instruction on use of motor home and appliances, campground guides and maps, external cleaning upon return.

Personal Convenience Kit
Blankets, Sheets, Pillow, Pillow Case, Bath Towel, Hand Towel, Wash Cloth, Dish Towel, Dinner Plate, Silverware, Coffee Cup, Saucer

Kitchen Kit
Water Pitcher, Pan Covers, Frying Pan, Potato Peeler, Strainer, Corkscrew, Dutch Oven, Bottle Opener, Kettle, Salad Bowls, 1 qt Sauce Pan, Platter 4 pc., Cutlery, 2 qt Sauce Pan, Mop, Trash Can, Bucket, Broom, Dust Pan, 
Clothes Hangers

Toaster, Coffee Machine, Folding Chairs - are available at extra cost and pre booked

Kit items and quantities may vary by location. Items may be substituted without notice.
* Kit items are for rent and must be returned to rental locations.


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