Standard Services
• unlimited kilometres
• compulsory third-party insurance
Base Charge
• reservation processing and customer service
• pre-rental exterior and interior cleaning
• technical check-up
• airport transfers (Stockholm Arlanda Airport (AEN))
• personal orientation with a campervan
• pick-up and drop-off service 7 days a week between 08:00 and 18:00 with a prior made appointment
• 24/7 roadside assistance phone number
• holiday guidebooks and informative brochures.
Services not included in the price
• Petroleum (DIESEL) is not included in the price. Diesel tank is full at the pick-up and it has to be returned full. Clients can choose to purchase refueling service if they wish to return a vehicle with unfilled diesel tank.
• Gas is not included in the price. Both bottles are full upon pick-up and we charge for each used bottle. No charges if returned full. Gas bottles can be purchased in advance.
• Duvets and pillows are not part of standard accessories but can be rented separately.
• Parking at our depot - Additional charges may apply and subject to availability.
Pet cleaning surcharge
Animals are not allowed in the motorhomes without prior notice. Pet cleaning surcharge will be applied after rental if the pet cleaning fee has not been booked in advance.
Drop-off overdue fee
If a client does not comply with the agreed returning time, Touring Cars reserves the right to charge drop-off overdue fee for each hour that a client is late. The Client has to give a minimum 24-hour notice of being late or the surcharge will be issued. However, it is essential to confirm any change in the scheduled service times with Touring Cars. In addition to above mentioned fee, Touring Cars may charge monetary losses from the client if the client returns the vehicle later than scheduled and if this delays the next rental.
Office and admin fees
Touring Cars will automatically charge a client’s credit card for all parking or traffic violation fines which client has received during their holiday with addition of office/admin fee. The office and admin fees are location specific, and are presented to the client at the rental station.
Traveling outside the vehicle collection country
Client is obligated to ask for approval from rental station when traveling outside the country where the rental station is located. Accidents that occured outside the rental agreement opening country may incur a higher deductible claim from the client. Rental stations hold the right to limit the lowest deductible to TC Plus in case of the motorhome is taken abroad. If customer is planning to visit several countries it is important to contact the rental station in advance and double check the requirement for a green card (additional insurance document). Touring Cars rental station obtains the green card document, if a client wishes to enter agreed countries. Therefore, an additional insurance document is required. Traveling within the Nordic countries does not require any special attention concerning approval or green card when a rental vehicle has been collected from one of these countries.
Traveling within the Nordic countries (Norway, Sweden, Denmark and Finland) does not require any special attention concerning approval or green card when a rental vehicle has been collected from one of these countries.
Traveling in/to Russia, Belarus and Ukraine
Traveling to Russia, Belarus or Ukraine is forbidden.
Road Tolls
Kindly, note that in some of our destinations, such as Norway and Sweden, road toll, ferry or bridge fees are mandatory. As of 2024 Touring Cars no longer offers possibility of prepayment of road toll fees in any of its destinations! Due to that, additional payment(s) or charges for such services might be required at the return of the vehicle or post-rental.
Authorized driver
A valid driver’s license is required for all rentals. the driver must have held a driver’s license for at least 1 year.
In addition, the driver must be over 19 years old in order to enter an agreement between the client and the lessor. The driver must present an acceptable credit card (debit cards not accepted). All additional drivers must be marked on the rental agreement (additional fee will apply). Renter and each additional authorized driver must be personally present to sign the Rental Agreement. Touring Cars does not accept digital drivers’ licences in any of the rental destinations.
Breakdown
The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at Pick-up. Clients may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 24 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Client is required to travel with their rental vehicle to the closest repair location stated by Touring Cars Roadside Assistance.
A daily refund will be issued for only the days that a vehicle is at breakdown due to the no fault of a client. No refund will be issued if a client violates the rental agreement. Moreover, Touring Cars will not issued refunds for the whole rental period. Diesel reimbursements will be granted only on Severe cases.
Roadside Assistance
24/7 telephone assistance - We provide customer service to clients 24 hours a day during their holiday.
Please, note that roadside help is available in Touring Cars destination countries only.
Visa requirements
Please note that some destination countries may require a visa. The client is responsible for organizing all visa-related matters.
Roadside Help
* Key replacement (additional fee) - Lost keys? No worries, we will send replacement keys or a locksmith.
* Flat tire - Rental motorhomes are not commonly equipped with a spare tire, but with a 12V compressor kit. Flat tire can be inflated with the compressor. The vehicle can then be driven to the closest repair garage. If a puncture is severe, then vehicle will be towed to the nearest garage. This is free of charge if the client has purchased Windshield and tire protection package.
* Towing - If the vehicle is inoperable due to a technical fault (unrelated to imprudence by the driver on unsuitable roads/surfaces), towing will be provided at no additional charge.
* Jump start (additional fee) - A battery boost will be provided in an attempt to start the vehicle.
* Fuel delivery (additional fee) - A limited supply of fuel will be delivered to the vehicle to enable you to reach the nearest open service station. This includes up to 15 litres.
Traveling with children in a motorhome
A child whose height is lower than 135 cm has to be in a certified safety device when traveling. However, children under 3 years have to be traveling always in a baby seat. Child seat is a legal requirement in most Touring Cars destinations, and the seats rented from Touring Cars are suitable for rental motorhomes.
The maximum recommended number of baby seats, child seats, or booster seats in a vehicle is:
Van [1 baby seat or 1 child seat or 1 booster seat]
Small [1 baby seat or 1 child seat or 1 booster seat]
Medium [1 baby seat or 1 child seat + 1 booster seat] OR [2 booster seats]
Family 5 [1 baby seat or 1 child seat + 2 booster seat]
Large 5 [1 baby seat or 1 child seat + 2 booster seat]
Small Luxury [1 baby seat or 1 child seat or 1 booster seat]
Luxury [1 baby seat or 1 child seat + 1 booster seat] OR [2 booster seats]
Kindly note that most of the vehicles are not equipped with ISOFIX.
Winter conditions
Although all our models are equipped with a functional shower, toilet, and kitchen sink, the water system is especially sensitive to damages and malfunctions under extremely cold temperatures. The client will be responsible for ensuring that the rental vehicle is heated properly at all times. The use of the water system cannot be guaranteed if exterior temperatures fall below -10 °C.
Under extreme exterior temperatures below -10 °C, gas will be the main source of power when heating the living area of the vehicle. Please, be prepared for the consumption of gas to be substantially higher than in the summer months. The duration of one gas bottle during the winter season can be reduced to one or two days. If passengers will visit other countries with their rental vehicle, they will find unmatching gas connectors for gas bottles and possibly different formats of gas from the ones provided in the country where the motorhome was collected. This means that it will not be possible to fill up the gas cylinders in the vehicle or connect foreign bottles with a different connector. Some countries offer a wide selection of gas filling stations but some few or none. The customer must ensure that they have enough gas if they visit other countries with a different gas bottle connection.
Please refer to the site www.mylpg.eu to access a map of Liquified Petroleum Gas refilling stations in Norway and Sweden.
The heating system will also require the vehicle batteries to maintain an appropriate charge level at all times. To ensure a safe battery level, and guarantee a smooth start of the diesel engine, the vehicle should be connected to an external electricity grid overnight, whenever possible. With exterior temperatures below -25°C, the engine won´t start without connecting the vehicle to an exterior source of electricity for pre-heating.
The grey water tank is located outside of the vehicle (in an unheated space), therefore, the emptying valve must be kept open at all times to prevent the water from freezing inside the tank and causing permanent damage. Because the wastewater coming from the shower and the taps will flow straight out of the vehicle, the use of the shower system must be reserved until the vehicle is parked in a suitable area to dispose of the wastewater.
Winter tires are always provided free of charge when the winter weather conditions require it, following the local traffic legislation of each country. In addition to winter tires, customers will also receive additional winter equipment free of charge, such as a snow shovel, ice scraper, snow brush, and lock oil. This equipment will only be provided if the weather conditions require it during the rental period.
Vehicle replacement
Additional fees may apply for this service. In case of severe technical malfunction of the vehicle, through no fault of the customer, Touring Cars will replace the vehicle for the clients with the best possible available alternative vehicle. Vehicle replacement serivce is subject to availability at all times, and the need for the replacement is asessed and decided by Touring Cars Roadside Assistance.
Please note that roadside help is available in Touring Cars destination countries only.
One-Way Rentals
With Touring Cars motorhome rental you have the possibility to return the motorhome to a different location than where the pickup took place. This is your opportunity to save time and experience more!
One-way rentals are available for an additional fee, and 2 bottles of gas are always included. One-way fees and availability depend on the location and the one-way fee is included in the rental total shown on the online booking portal if applicable.
Drop-off only destinations
Some destinations are available as drop-off only destinations. Touring Cars does not have offices in drop-off only locations. If you have sold a one-way trip, our staff member will meet your client at the airport at these locations to collect the rental vehicle.
Post rental checkup
Clients who wish to book one way rentals to any of the listed one way locations are required to sign one deductible for Touring Cars rental station and agree to a post-rental checkup. During the post-rental checkup, the condition of the motorhome is inspected after the clients have returned the vehicle to the agreed drop-off location and have already departed.
After the post-rental checkup, Touring Cars rental station will refund the deductible if no new damage has been caused by the client.
Service times
Touring Cars rental stations are open 8:00 - 18:00 by appointment only as we assign a customer service representative for each client. The rental stations are open all year round. Please note that we charge 2800 SEK if the pick up time is between 18:00 and 08:00.
Touring Cars needs exact pick-up and drop-off times. In addition, flight numbers have to be informed for all rentals that include airport pick-up service.
Touring Cars take no liability to check if the arrival / departure flight is using our default airports.This responsibility stays with the sales agent.
Extra items and services
To enhance the holiday experience you can purchase additional items and services! Please, note that additional pickup transfers are invoiced and must be paid in advance, prior to the pickup.
Touring Cars offers a selection of standard extra items, which are available in all rental stations. These standard extra items are available for all bookings, and can be booked in advance with confirmed availability. The addition of prepaid extra items or services is not possible within 7 days prior to vehicle pickup. If additional items have not been reserved in advance, client will receive the items only if we have inventory left, once they arrive.
Rental stations have additional on-spot items for sale, which can be bought or rented from the rental stations only (like bicycles or fishing sets) and they are not available as prepaid items. On-spot item availability is never confirmed before the clients arrive to the rental stations.
Penalties
* The vehicle must be returned with empty waste water tank and lavatory cassette. Also, vehicle has to be moderately clean inside. Failure to comply will entail a cleaning surcharge. Clients can purchase a Final cleaning service, and than they can leave the camper uncleaned.
* Smoking is prohibited in the camper.
* Animals are not allowed in the motorhome without prior notice.
* Touring Cars will automatically charge all parking fines, which clients have received during their holiday, from credit card with office/admin fee.
* If a client does not comply with returning time, Touring Cars reserves a right to charge per hour for each hour that a client is late. The Client has to give a minimum 24-hour notice of being late or the surcharge will be issued. However, Touring Cars has to approve any changes in returning time. Touring Cars may charge in addition to above mentioned fee monetary losses from the client, who was late, if their being late delays next rental of the rental vehicle.
PICK-UP AND DROP-OFF PROCEDURES
Pick-up and drop-off procedures will always take place at our rental station. Touring Cars offers a number of versatile transfer services to and from nearby locations, before and after the rental, but the motorhom pickup and drop off are always at Touring Cars rental station premises.
Airport Transfers
If a client requests an airport transfer for pick-up, we will pick them up from the airport and drive them to our rental station. We do not give out rental vehicles at the airport. Clients always have to return their rental vehicle to our rental station. If they have booked an airport transfer for drop-off we will drive them to the airport after their rental vehicle has been cleared. Airport transfers are confirmed to 45 minutes after arrival time and drop-off time is confirmed minimum 3 hours before departure time.
Airport transfer has to be requested separately with complete arrival details: arrival flight number and the estimated arrival time of the flight.
Hotel and City Transfers
If a client orders a hotel transfer for pick-up, Touring Cars will provide a transfer from the Please provide us with client’s flight details when making the booking! hotel to the rental station, where pick-up procedures will be performed by the staff. Similarly, if they book a hotel transfer for drop-off they have to bring the vehicle back to our rental station first. After their rental vehicle has been cleared they will receive a transfer to the hotel.
Vehicle check-up
Touring Cars motorhomes are inspected regularly, and numerous times between the rentals by trained mechanics and Touring Cars staff. Technical condition together with thorough damage check on the motorhomes is performed throug standardized process after each rental.
Detailed damage examples and price lists are available at pick-up. The price list has been compiled on a maximum price per damage basis. In addition, we provide guidance for clients on how to check a motorhome at pick-up to assure the clients on the condition of the motorhome.
The condition of the motorhome is presented for each client during pick-up and the client is allowed to inspect the motorhome as thoroughly as required.
Clients, who for any reason feel insecure about the condition of the motorhome, are encouraged by Touring Cars to take pictures of the motorhome on the rental station yard to reassure on the condition of the motorhome.
HANDING OVER THE VEHICLE
Rental Company shall hand over the vehicle to Customer in working order and in compliance with the applicable laws at the agreed place and time. The rented vehicle has been inspected by Rental Company or its partner before it is handed over to Customer. However, Customer shall also inspect the vehicle in connection with the handing over of the vehicle to establish any potential damage or defects already existing in the vehicle.
USE OF THE VEHICLE DURING RENTAL
Customer shall take care of the vehicle as well as a careful person takes care of his or her own car, and to observe special carefulness and cautiousness while driving. Customer shall use the vehicle only in the manner for which it is normally intended. During the rental period, Customer shall take care of the normal monitoring of vehicle’s condition, such as tire pressure and sufficient oil and other liquid levels. Customer is prohibited to add any oil, liquids or fluids other than windshield washer fluid without consulting Rental Company. Whenever the vehicle is left parked even momentarily, it shall always be locked.
Customer shall drive the vehicle him- or herself. He or she shall not be allowed to hand over the vehicle to other persons for their use, without such permission being explicitly noted in the Rental Agreement. Carrying more than the specified number of passengers is against the law and shall be a breach of the Rental Agreement.
Customer shall inform the person to whom he or she hands over the rental object, within the scope of the Rental Agreement, about the contents of the Rental Agreement, including the content of these General Terms. Use of the Vehicle for illegal purposes, such as towing, competitions or training for these, educational driving or driving on ice is prohibited.
Crossing the vehicle pick-up location’s country border with vehicle is prohibited without the permission of Rental Company. Smoking in the vehicle is prohibited and the transportation of pets in the vehicle requires additional permission from Rental Company.
Customer shall always be fully liable for any parking fees and tickets, charges of private parking control, overload penalty fees, on-the-spot fines, fines incurred for speeding or other traffic offences or violations, road tolls and congestion taxes caused by the use of the vehicle during the rental period unless otherwise mentioned. Rental Company reserves the right to charge Customer’s credit card for any such fees and charges, or associated costs caused by Customer. An additional administrative fee will be applied to each charge. Value of the administrative fee is presented on the office price list. Customer authorizes Rental Company to make such charge on his/her credit card up to 24 months after the rental period.
Customer is in any case responsible to indemnify costs, if the credit card charge does not succeed. By signing the Rental Agreement, Customer authorizes Rental Company to disclose his or her identification information to the authorities for the imposition of the aforementioned charges.
Customer shall pay for the fuel used. The type of fuel to be used in the vehicle shall be as stated in the Rental Agreement and/or the registration of the vehicle. Customer is fully liable for any damage to the vehicle caused by filling the tank with or use of incorrect quality fuel. If Customer returns the vehicle with a partially filled tank, Rental Company has the right to charge for the missing fuel and the potential filling-up fee at the price indicated in the Rental Agreement or price list.
CUSTOMER’S LIABILITY FOR VEHICLE AND ITS ACCESSORIES
Customer shall indemnify Rental Company for any damage to and loss of the vehicle and its accessories during the rental period and, as out-of-service indemnification, to pay the rent according to the agreement for the duration of the repair of the vehicle for a maximum of thirty (30) days. However, Customer’s liability is limited to the basic selfrisk share specified in the Rental Agreement. The basic selfrisk is charged separately for each instance of damage or loss. The basic own risk may be reduced by an additional charge separately agreed on in the Rental Agreement.
Customer shall indemnify Rental Company for damage in full, without any selfrisk restriction, if the damage was caused or incurred in some of the following ways: excessive loading, smoking in the vehicle, damage to the vehicle’s upholstery, driving with over- or underpressured tires, loss of keys, use of incorrect quality fuel, sandstorm damages, snow damage if indicated by signs, driving through too narrow premises considering the size of the vehicle, driving on roads or in areas in poor condition or other negligent or incorrect use of the vehicle. In addition, it is strictly forbidden to drive the vehicle when the wind speed exceeds 15 meters per second. Customer shall also be responsible to check weather conditions and forecast on daily basis. Customer agrees that he/she has received all needed information on how to check the weather conditions at any time. If Customer breaks this condition and the vehicle is damaged in these conditions, insurance coverage is NOT valid on the vehicle. Any wind warning from Rental Company does not limit Customer’s liability.
Customer’s full indemnification liability always concerns damage that happened directly or indirectly due to Customer’s criminal conduct, use of the vehicle under the influence of alcohol or other intoxicating substances or other breach of the terms and conditions of the Rental Agreement occurring intentionally or through gross negligence. Customer shall indemnify Rental Company for cleaning costs due to any unusual fouling of the vehicle. Customer is released from his or her liability towards Rental Company with regard to selfrisk, as well if Rental Company receives full indemnification from a potential third party that caused the damage or his or her insurance company.
PROCEDURE IN CASES OF DAMAGE TO OR FAILURE OF THE VEHICLE
Customer shall immediately inform Rental Company of any faults in or damage to the vehicle during the rental period. Damages that happen inside the vehicle are not applicable to deductible levels. If Customer has purchased the optional Windshield and Tire Protection, Rental Company will not hold Customer responsible for loss or damage to the tire or windshield damage of the vehicle. Windshield and Tire Protection gives protection for one windshield or tire damage. For second or more damages, the costs are according to normal prices. Any offence involving the vehicle, traffic accidents and personal injury or animal damage shall always also be notified to the police. In a damage situation, Customer shall always fill in a written damage report and submit it to Rental Company. Customer shall pay full compensation for the damage, if Customer fails to fill out a written damage report. Customer shall be fully liable for any damage resulting from the neglect of the aforementioned reports.
Rental Company shall be liable for a technical fault appearing in the vehicle during the rental period which is not due to Customer’s operational fault or negligence. Provided that the defect or fault is within the liability of Rental Company, it is necessary for continued driving and permission for repair has been granted by Rental Company, Customer is entitled to a full refund of the repair costs paid for the external repair shop for this particular defect or fault.
A receipt for the repair work and the payment made shall be submitted to Rental Company. In the event of the vehicle being in breakdown repair for 24 hours or more, through no fault of Customer, Rental Company’s responsibility to Customer is limited to a refund of a daily rate or portion thereof. Customer is required to take the vehicle to the closest repair location stated by Rental Company. Daily refund will be issued only for the days that the vehicle is broken down due to no fault of a Customer. The insurance policy and its deductibles are subject to traffic accidents and damages on the vehicle, reimbursable by traffic insurance only. No policy is applicable to damages caused by improper use of the vehicle.
PAYMENT OF RENT
Unless another payment method has been agreed on, Customer pays the rent according to the Rental Agreement with its possible additional charges with his or her payment card. Already when entering into the Rental Agreement, Customer approves the final calculation prepared for the rental in advance without signing it personally.
In connection with the rental, Rental Company has the right to make an advance confirmation for Customer’s payment card for the amount corresponding to the estimated final rent and potential other charges, by means of which Rental Company ensures that Customer’s payment card account has sufficient balance and that the payment card is valid.
Rental Company has the right to charge from Customer’s credit card, specified in the Rental Agreement, additional charges for the following, in addition to the rent according to the Rental Agreement: the basic selfrisk according to the Rental Agreement, fuel charges, rents and charges for the extension of the rental period, vehicle delivery and pickup charges, as well as parking tickets, charges of private parking control, on-the-spot fines, fines, road tolls, congestion taxes and overload penalty fees caused by the use of vehicle during the rental period, and other comparable charges with their administrative costs.
If the legal person specified in the Rental Agreement as Customer is not willing or able to pay the rent, the person signing the Rental Agreement on behalf of this Customer is personally liable for the rent and the potential additional charges according to these terms and conditions related to the rental. In addition, when it considers it necessary, Rental Company has the right to demand two (2) credit cards from Customer as collateral for the charges arising from the rental.
RENTAL COMPANY’S LIABILITY FOR A DEFECT IN VEHICLE AND DELAY
If a technical fault or other defect appears in the vehicle during the rental period for which Customer is not liable, according to the Rental Agreement and these General Terms, Customer may demand that Rental Company repairs the defect or a reduction in price corresponding to the defect. Rental Company reserves 24 hours’ time to fix the defect and claims to compensation by Customer can be declined, if Rental Company fixed the defect within 24 hours since it received information about it.
If Rental Company is unable to hand over the vehicle to Customer’s use according to the terms and conditions of the Rental Agreement, Customer has the right to receive indemnification for any reasonable direct costs incurred by Customer for the delay. Any claims to compensation on the basis of defect for which Rental Company is not responsible, or which has not been informed to Rental Company before closing the Rental Agreement are hereby excluded. Any defects in the vehicle, its equipment or rented items which are discovered after the vehicle handover must be reported to Rental Company as soon as they are discovered. Rental Company reserves right to decline any compensation request, if Customer fails to notify Rental Company about any defects prior to the agreed return date of the vehicle.
RETURN OF THE VEHICLE UPON EXPIRATION OF THE RENTAL PERIOD
Customer shall return the vehicle with all its accessories to the agreed place upon expiration of the rental period. Return times cannot be changed during the rental without approval from the Rental Company. The rental period expires when vehicle with its keys has been returned to Rental Company or when Rental Company has received a notification from Customer stating that the vehicle has been returned to a place approved by Rental Company. If the vehicle has not been returned in this manner and no continuation of the rental period has been verifiably agreed, Rental Company may inform the police of the matter. Rental company has the right to charge full rent from Customer for the duration of any delay in returning and indemnification for any additional work caused to Rental Company and other economic losses related to the matter. Unless otherwise agreed, the vehicle must be returned with a full tank of fuel.
Rental company is not responsible for any property left in the vehicle by Customer at the time of return.
RETURN OF THE VEHICLE BEFORE THE EXPIRATION OF THE RENTAL PERIOD
If Customer returns the vehicle before the expiration of the rental period, the rent is determined according to the used rental period on the pricing criteria according to the Rental Agreement. If the vehicle has been rented on special terms, early return of the vehicle may lead to a change in the type of price list and thereby a change in the daily rent.
In the case of prepaid rentals, early return of the vehicle does not obligate Rental Company to return the rent paid in advance to Customer.
CANCELLATION OF THE AGREEMENT
Rental Company has the right to cancel the Rental Agreement with immediate effect if it appears that Customer materially breaches the terms and conditions of the Rental Agreement. In this case, Customer shall immediately return the vehicle with all its accessories to the agreed place of return.
Either party may cancel the Rental Agreement if the vehicle is stolen or a fault preventing the use of the vehicle for which Rental Company is liable is developed in the vehicle and Rental Company does not deliver a substitute vehicle within a reasonable period from the notification.
DISPUTES CONCERNING THE RENTAL AGREEMENT
Any dispute concerning the Rental Agreement is primarily resolved through negotiations. If the dispute is submitted to a court for a decision, the matter is resolved by the district court for the domicile of Rental Company or, in consumer dispute cases, by another statutory court of first instance.
ELECTRONIC TRACKING
All vehicles are equipped with electronic tracking devices.
PERSONAL DATA OF CUSTOMER AND DRIVERS
Rental Company collects personal data that you voluntarily provide. Customer and all drivers of the vehicle agree to Rental Company storing personal data. Rental Company will not pass this information onto any other company outside Touring Cars™ franchise network or Rental Companies other than insurer of Rental Company and authorities responsible for any traffic, parking, road or other offences. See our privacy policy for further information.
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