All Kiwi Campers Rates are in New Zealand Dollars (NZ$)
Standard Rates include
• Unlimited kilometres
• Standard Kiwi Campers vehicle insurance
• AA 24-hour roadside assistance throughout NZ
• Complementary transfers
• Good and Services Tax (GST) of 15%
• Basic cooking and living equipment supplied. Kitchen: plates, knives, forks, spoons, can opener, bottle opener, mixing bowl, saucepans, frying pan, cooking utensils, chopping board, kettle, toaster and tea towel. Linen: complimentary bedding (includes sheets, blankets, pillows cases and towels)
• Route planners, camping Park directories and other tourist information available at the depots
Daily Hire Charges
The hire charge is calculated on a daily basis. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicle must be returned by 4:00PM on the day and location stated on your contract. Any vehicle returning after 4:00PM, will incur a late drop off fee.
Hours of Operation
High Season: (01 Oct - 30 April)
Monday to Sunday 8:30am - 5:00pm
Public Holidays 10:00am - 3:00pm
Low Season: (01 May - 30 Sep)
Monday to Friday 8:30am - 5:00pm
Weekends & Public Holidays 10:00am - 3:00pm
During June-August we reserve the right to close the depot on weekends and public holidays.
The latest collection time (pick-up) from the depot is 4:00PM during high season and 3:00PM in the low season, so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times.
Kiwi Campers Auckland and Christchurch depots are closed on the following days: 25th December (Christmas Day) and the 1st of January (New Year’s Day) and 7 April 2023 (Easter Friday).
Drivers Requirements and Licence
All drivers must be 18 years of age or older and hold a current valid driver’s licence at the commencement of the hire.
To hire a 4, 6 or 7 berth the driver must be 24 years or older.
All drivers must be aware of, and comply with, all New Zealand legislation including, but not limited to New Zealand Transport Agency rules and regulations.
An international licence is acceptable. If your overseas driver licence isn’t in English you must provide an International Licence or an accurate accurate English translation issued by:
• A translation service approval by the NZTA (visit website at www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/; or,
• A diplomatic representative at a high commission, embassy or consulate; or,
• The authority that issued your licence.
Minimum Hire Periods
For all Kiwi 4, 6 and 7 berth vehicles there is a minimum hire period of 7 days between 1 May and 30 September and increases to 14 days for all bookings between 1 October and 30 April.
For all Kiwi 2/3 ST’s, Kiwi Euro’s and Kiwi Deluxe Euro 2 ST vehicles there is a minimum hire period of 7 days between 1 May and 30 September and increases to 10 days for all bookings between 1 October and 30 April.
For all other Kiwi vehicles there is a minimum hire period of 5 days between 8 January and 14 December and increases to 7 days for all bookings between 15 December and 7 January.
Minimum rental periods are subject to further change during peak seasons.
It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa).
One-Way Hires
Where pick-ups originate from Auckland and return to Christchurch and the pick-up is between:
- 1 October to 31 March - a one-way fee of NZ $250 applies.
- 1 April to 30 September - a one-way fee of NZ $100 applies.
Where pick-ups originate from Christchurch and return to Auckland and the pick-up is between:
- 1 October to 31 March - a one-way fee of NZ $150 applies.
- 1 April to 30 September - no one-way fee applies.
Transfers
A complimentary transfer is available from the Airports or accommodation surrounding the Airports on the day of pick-up and drop-off of the vehicle in Auckland and Christchurch. If you are unsure if your accommodation will qualify for a pick-up or drop-off please don’t hesitate to get in contact with us. Please note that complimentary transfers are only available between the hours of 10:00AM and 3:00PM.
Deposit and payments
To secure the booking a non-refundable deposit of 10% of the booking value or a minimum of NZ $550 whichever is the greater is required. This deposit may vary if the booking is through an agent of Kiwi Campers. The remaining balance of all rentals is due 35 days prior to the commencement of the rental period and will be deducted from the credit card provided when securing the booking. If after this date the hire cancels their booking the cancellation policy will apply.
Credit Cards
All Credit Card transactions are conducted in New Zealand dollars.
Our preferred payment method is by Credit Card / Debit Card or Cash (NZ$). We accept Visa and MasterCard transactions (including the security bond) and a charge of 2% applies on these credit cards. There is no charge for cash. Our policy is to charge your credit cards in New Zealand Dollars.
Due to the exchange rate fluctuations there could be some variances in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Any Refunds by Credit Card can take up to 21 working days depending on the renter’s financial institution. We will take a copy of your credit card for any infringement that you might get whilst on your travels.
Security Bond
A valid Visa or Mastercard credit card is required for the security bond. If you do not have a valid Visa or Mastercard please contact us so that we can email you a credit card authorisation form which allows you to use the credit card of a family member/guarantor.
When you collect your vehicle, we take a copy of your credit card for the security bond if we have not received a pre authorisation. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident or any infringements incurred. The amount of the security bond is determined by the applicable liability reduction option you have chosen.
The copy of your credit card covers your accident / damage security bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. Each separate accident will incur an excess charge. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made.
Kiwi Campers does not accept Debit Cards for the bond. Where a credit card is not available, a cash security bond is required and will be held by Kiwi Campers, up until the vehicle is returned. Of the cash security bond, we will retain NZ $550 until 30 days out from your drop off of the vehicle before it is return. The rest of the security bond will be paid at the time of drop off.
Where a hirer has Platinum Insurance and does not have a credit card then there is a NZ $550 security bond required for any infringements that may occur whilst driving around New Zealand, e.g. speeding fines and camping fines. This will be refunded 30 days out from your drop off of the vehicle.
Cancellations
Please note that your deposit is non-refundable.
If a vehicle is picked up late or returned early, there is no refund available. If an amendment is made to the rental dates within 28 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 28 days of vehicle pick-up or if notification occurs during the hire.
Any amendment made to decrease the length of the hire more than 28 days prior to the rental period will incur a NZ$70 administration fee. It is important to note that Kiwi Campers may at its discretion treat any amendment to decrease the booking as a cancellation.
Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited under all circumstances:
• Ninety Mile Beach - Northland
• North of Colville Township - Coromandel Peninsula
• Tapu-Coroglen Road - Coromandel Peninsula
• Skippers Canyon Road - Queenstown
• Ball Hutt Road - Mt. Cook
• Vehicle are not permitted on all ski field’s access roads in both the North and South Islands from 1 June to 31 October
• Any beach or unformed/gravel roads in New Zealand. The only exceptions to this are any recognised campground access roads or road works. Continuous driving on gravel or unsealed roads voids any liability reduction options under clause 14 of the Agreement and renders the hirer liable for the total cost of any damage that is caused or contributed to by reason of traveling, or having traveled on, unsealed road.
• Kiwi Campers reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Please note that if these road restrictions are breached, all insurances will become null and void and the hirer will be liable for the full cost of any and all damages incurred.
Vehicle Substitution and Design
Should the vehicle booked be unavailable through unforeseen circumstances, Kiwi Campers reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicle cannot be requested by make or model, only by vehicle category.
Should the renter decide to take a lesser vehicle that booked then they are not be entitled to any refund.
Smoking
All Kiwi Campers vehicle are designated Smoke Free. Absolutely no smoking is allowed inside the vehicle. If a vehicle is returned with the smell of smoke inside then a NZ $500 cleaning fine will apply.
Insurance - Standard Rates
All Kiwi Campers standard rates include standard Kiwi Campers vehicles insurance (Bronze Insurance cover).
The hirer is liable for all damage to the vehicle regardless of who is at fault. If the hirer is not at fault and the third party admits liability, then a refund will be processed upon receipt of payment from the third party. The hirer is liable for all damage to a third-party vehicle and /or property if the hirer is at fault.
An Accident Report MUST be filled out, when there is ANY damage to the vehicle while it is hired.
Please Note: Third party insurance is not compulsory in New Zealand and claims can take months to resolve. For peace of mind Kiwi Campers recommends the hire to take Platinum Insurance.
Should a hirer go through another agent for their insurance there is a fee of NZ $150 for processing paperwork for a claim or damage incident.
Excess Reduction Options
There are four levels of excess/ bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze Insurance cover. You are insured in case of accident damage. The liability is applicable regardless of who is at fault and must be upon the completion of the rental period. Please note the hirer is fully liable for all towing/ retrieval costs of the damage vehicle regardless of the Excess Reduction Option the hirer has selected. Please be aware that once an Excess Reduction Option is selected and confirmed with Kiwi Campers, the cost of the Excess Reduction Options is NON-REFUNDABLE.
For the insurance cost is per day, there is a maximum of fifty days charged to reduce your excess.
BRONZE Insurance Cover
• Kiwi 4 & 6/7 Berths:
Cost per day: NZ $ 0
Bond & Liability: NZ $ 6,000
• Kiwi Deluxe Euro 2 ST, Kiwi 2/3 ST:
Cost per day: NZ $ 0
Bond & Liability: NZ $ 5,000
• Kiwi 2, Euro 2 ST Berths:
Cost per day: NZ $ 0
Bond & Liability: NZ $ 4,000
SILVER Insurance Cover
• Kiwi 4 & 6/7 Berths:
Cost per day: NZ $ 30
Bond & Liability: NZ $ 3,000
• Kiwi Deluxe Euro 2 ST, Kiwi 2/3 ST:
Cost per day: NZ $ 25
Bond & Liability: NZ $ 2,000
• Kiwi 2, Euro 2 ST Berths:
Cost per day: NZ $ 15
Bond & Liability: NZ $ 1,250
GOLD Insurance Cover
• Kiwi 4 & 6/7 Berths:
Cost per day: NZ $ 45
Bond & Liability: NZ $ 1,250
• Kiwi Deluxe Euro 2 ST, Kiwi 2/3 ST:
Cost per day: NZ $ 35
Bond & Liability: NZ $ 1,000
• Kiwi 2, Euro 2 ST Berths:
Cost per day: NZ $ 22.50
Bond & Liability: NZ $ 750
Gold insurance cover includes the following extras:
• Picnic table & chairs (one chair for each person traveling)
• Baby seat and/or child booster seat
PLATINUM Insurance Cover (All Inclusive)
• Kiwi 4 & 6/7 Berths:
Cost per day: NZ $ 80
Bond & Liability: NZ 0
No credit Card Bond: NZ $ 500
• Kiwi Deluxe Euro 2 ST, Kiwi 2/3 ST:
Cost per day: NZ $ 52
Bond & Liability: NZ $ 0
No credit Card Bond: NZ $ 500
• Kiwi 2, Euro 2 ST Berths:
Cost per day: NZ $ 40
Bond & Liability: NZ $ 0
No credit Card Bond: NZ $ 500
Platinum insurance cover includes the following extras (please advise us which free accessories you require prior to pick up):
• GPS, Baby Seat, Outside BBQ, Picnic Table and Chairs for each person traveling, Solar Shower
• Zero insurance excess
• Carbon emissions offsetting for all kilometres travelled - this is not road user charges
• One window, multiple windscreen chips and two tyres will be covered for accidental damage
Please note: Platinum insurance does not cover any damage to the hirers vehicle or third party property, either through Negligence or Wilful Misconduct e.g. backing into another vehicle or object smashing/breaking of vents by trees or leaving the vent open whilst driving, leaving windows open (except drivers and passengers) whilst driving, not avoiding objects close to the vehicle, side wiping either side and above and under the vehicle.
Number of claims
Each insurance policy can only have one individual claim made by the hirer. The policy is cancelled after each accident and all payments are forfeited. Kiwi Campers reserve the right to agree to a renewal of any insurance policy or to cancel the hire at the hirer’s cost.
Liabilities
The hirer is completely liable for all damage to a Kiwi Campers vehicle or third party property where:
1. These Terms and Conditions are breached
2. Negligence or wilful misconduct has occurred e.g. backing into another vehicle or object smashing/breaking of a vent by trees or leaving the vent open whilst driving, leaving windows open (except drivers and passengers) whilst driving, not avoiding objects close to the vehicle – side wiping either side and above and under the vehicle, etc.
3. Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system).
4. The vehicle is used in contravention of any legislation or regulation.
5. The hirer takes the vehicle onto a beach or sand.
6. The vehicle comes submerged, flooded, bogged or immobile.
7. The hirer dose not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the roof of the vehicle.
8. Damage or loss caused to any personal belongings.
9. The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side.
10. Continuous driving on gravel or unsealed roads voids any liability reduction options under the Agreement and renders the hirer liable for the total cost of any damage that is caused or contributed to by reason of travelling, or having travelled on unsealed road.
11. Retrieving, storing and recovering the vehicle to the agreed rental location following an accident.
12. The hirer has failed to stop and contacted Kiwi Campers when a warning light appears on the dashboard.
13. The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature.
14. The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred.
15. The hirer, at Kiwi Campers request, does not complete an insurance claim form following an accident.
16. The hirer is charged by the New Zealand Police for a traffic infringement after an accident.
Accessories
Accessories are available to hire off Kiwi Campers. It is best to pre order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the Hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.
Kiwi Campers will supply the child seat, the hire must install the child seats and make sure the restraints are installed correctly to New Zealand legislation. In the event of an accident, Kiwi Campers will NOT be liable for any loss or damage in relation to child restraints. The legal responsibility of the child’s parents or guardian to ensure that their child is properly restrained.
Ensure that the gas bottles are off (closed, except for the Kiwi Rangers and Cruise) whilst driving and that the rear or sliding door or windows of the vehicle are open when the gas cooker is used.
On-Road Assistance - Mechanical Faults
If the vehicle has any mechanical failures these problems must be reported to Kiwi Campers (03 360 2641) as soon as possible in order to give Kiwi Campers the opportunity to rectify the problems during the rental.
Please Note: This service does not cover failures resulting in the hirer’s action or inaction which includes, but is not limited to the following:
• The vehicle running out of fuel or incorrect fuel being used.
• All costs (approximately NZ $ 500) to replace keys which have become lost, broken, damage, stolen or of retrieval of keys which been locked in the vehicle or where the vehicle has been stolen due to it being unlocked.
• Flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires the batteries in order to operate.
• A breakdown resulting from damage caused in an accident.
• A breakdown caused by willful neglect.
Kiwi Campers Uses AA Roadside Assistance. The hirer may be liable for a charge by the road-side assistance provider in the event assistance is required for the above. In addition, this includes any vehicle recovery assistance and towing in the event of an accident. These terms and conditions of hire authorises Kiwi Campers or AA Roadside Assistance to charge the hirer directly.
The hirer is not entitled to any refund at the end of the hire period unless Kiwi Campers has been advised of the problem earlier and has been given the opportunity to rectify the situation. Kiwi Campers does not accept any liability for any claims made after this point.
Kiwi Campers is not liable for any delays in getting repair done caused by the breakdown on a public holiday. A refund can only be requested if the breakdown was directly caused for a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Kiwi Campers can deny a refund request, at their own discretion.
Maintenance and Repairs - Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This should include DAILY checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, air conditioning unit, fridge and hot water do not constitute a breakdown.
We understand that while on holiday the vehicle may require small repairs. So not to disrupt the road trip any further, repairs up to NZ $ 100 can be completed without authorisation and will be reimbursed. Please keep your receipts.
All other problems associated with the vehicle’s equipment, must be reported to Kiwi Campers as soon as possible and with 24 hours in order to give Kiwi Campers the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Kiwi Campers will endeavour to facilitate on-road repairs.
Refunds
Regretfully, no refund can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Kiwi Campers will make the refund back on the original credit card charged. All refunds will be made in New Zealand dollars and Kiwi Campers does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week and can take up to 21 working days depending on the renter’s financial institution.
Exchange Vehicle
The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration. Additional charges may be incurred as per below:
• If an Exchange Vehicle is required because of an accident, the Customer is responsible for making their own way to the nearest Kiwi Campers branch at their own cost.
• Kiwi Campers may offer the hirer the option of paying an ‘Exchange Vehicle Relocation Fee’ to send a driver to deliver the exchange vehicle to the hirer’s location.
• The hirer will pay for any costs relating to delivery of a change over vehicle because of any single Vehicle accident. The charge applies irrespective of any Excess Reduction Options taken.
• A new insurance shall be required for the Exchange Vehicle.
Extra Fees
• If the vehicle is not returned in an identically clean state as it was supplied, a fee of NZ $150 will apply.
• Public Holiday vehicle collection or drop-off will incur a one-off fee of NZ $60 to be paid at pick up. Kiwi Campers is open on the following Public Holidays: 2 January, Waitangi Day, Easter Monday, ANZAC Day, Queens Birthday, Labour Day, Boxing Day, Auckland and Christchurch Anniversary days.
• If the toilet is not returned empty and clean, a fee of NZ $150 will apply.
• If the waste tank is not returned empty, a fee of NZ $150 will apply.
• Toll roads - currently three toll roads: The Northern Gateway, the Tauranga Eastern Link and the Takitimu Drive toll roads. When you use a toll road an additional NZ $2.40 per way one fee will be charged for each road that you use, plus an admin charge if the not paid on drop off the vehicle.
• If the accessories are not clean e.g. BBQ and solar shower then there is a charge of NZ $50.
• Should a hirer go through another agent for their insurance and have an accident, there is a fee of NZ $150 for processing paperwork for a claim or damage incident for the insurance company.
Infringements: Traffic and Camping
All traffic infringements including Speeding, Parking Tickets, Unpaid Toll charges and Free Camping Fines are the responsibility of the hirer. Kiwi Campers will charge the hirer’s credit card using the bond imprint given to cover the cost of the fine, plus a processing fee of NZ $50. In the circumstances of credit card failure, or no credit is supplied then Kiwi Campers reserve the right to pass on details of the hirer’s home contact to the New Zealand Traffic Authorities at a fee of NZ $50.
Fuel and LPG
All vehicles are supplied with a full tank of fuel and full bottle of LPG at the start of the hire, and must be returned with a full tank at the end of your hire. If the vehicle is returned without a full tank of fuel or LPG bottle, the hirer is liable for the cost to refill, plus a fee of NZ $50.
Road User Charges related to Diesel Vehicles (This is not Carbon Emissions)
The Road User Charge of Diesel Vehicles is an extra charge to the hirer and not included in insurance options.
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The vehicle rates per 1,000kms are as follows:
Kiwi 2, 3 Berths & ST Euros - NZ $75.
Kiwi 4 Berths - NZ $77.
Kiwi 6, 7 Berths - NZ $77.
Kiwi Campers reserves the right to amend the Road User Charges Recovery Fee upon changes in Government regulations.
Delivery and Return of Vehicle
The vehicle shall be returned in a clean condition, on the return date in the agreement and at the location depot noted on the agreement.
Change of Drop-Off Destination
If the hirer wishes to change the drop off destination after confirmation of booking, they must first obtain authorisation from Kiwi Campers. Subject to the change being approved, a minimum additional charge of NZ $950 will apply.
Rental Extension & Late Return
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Kiwi Campers who will advise of the additional cost. Rental extensions are subject to fleet availability. Failure to obtain authorisation (i.e. a late return) will result in the hire being charged their daily rate plus an additional NZ $500 per day for each day the vehicle is not returned.
Animals
Service dogs are permitted to travel in our vehicles with prior permission from Kiwi Campers. No other animals are permitted in our vehicles.
Disclaimer
Subject to the provisions of the Fair-Trading Act 1986 and the Consumer Guarantee Act 1993 Kiwi Campers are only responsible for any direct rental loss that you suffer. Kiwi Campers is not liable for missed flights, disrupted travel or holiday plans, loss of enjoyment or opportunity, indirect or consequential loss. Nothing contained in the Agreement shall exclude, restrict or modify any express or limited conditions, warranties or requirements that cannot be excluded under New Zealand law.
These Terms and Conditions constitute the entire agreement and there are no other oral undertakings, warranties or agreements. Kiwi Campers and any employee, agents or representative of the company or by anyone providing services or facilities, are not authorised to vary, add to, or delete from this agreement or to make any representation about performance, specifications or fitness for purpose of Kiwi Campers. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s management.
Where the hirer comprises of more than one person, each person is liable jointly and severally for all obligations under this agreement Kiwi Campers take no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused.
Should you book through an agent, then your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.
No refunds are payable on accommodation, or motorhome/campervan not being available, where a hirer or passenger amends, cancels or seeks to vary the agreements after departure.
Kiwi Campers reserves the right to amend these Terms and Conditions, vehicle specifications and tariffs at any time without prior notice.
Kiwi Campers reserves the right to refuse a rental at its own discretion and cancel any rental agreements at any time if there has been any report of driving which breaches New Zealand Laws.
Illustration and text in any of our websites are a representation only of the vehicle depicted. Variances in the vehicle offered for rental may occur due to substitutions made by Kiwi Campers or modifications and/or upgrade to the vehicle designed made by the manufacturer.
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