RV Rental RV Rental Conditions - 1652

Summery of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
 

Rates Include:
- 24hr Roadside Assistance
- 300 kilometers per day
- Kitchen Kit
- General Equipment
- Personal kits
- Extra Driver

Driver Licence and Minimum Age

A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. We do not accept Digital Driver licences.
All drivers must be 21 years of age or over, with a full driver licence and the licence must be valid for the entire booking duration.
It is important to select the correct country in which the driver licence was issued to ensure correct rates are calculated. If the hirer presents a driver licence that is from a different country to which the booking was created the guest may incur additional charges.

Multiple Rentals
Should a guest have more than one consecutive rental in either Australia or New Zealand that in total are 21 days or more, they can be combined to qualify for longer-term hire discounts off the daily vehicle rates.
Details are on application.
To request the application of the discount please contact our Reservations crew.

Booking Alterations
Any changes made to a booking will be calculated by using the current rate of the day at the time of booking alteration.
The following are considered as booking alteration: 
- Change of name
- Change to pick-up or drop-off  dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates

Change of the Drop Off Location after Pick-Up

If the renter wants to change the drop-off destination after pick-up, he should get in touch with the Reservations crew who will be happy to help. The team will advise the guests if the change is possible, and subject to the change being approved, an additional charge of minimum AU$750 may apply.

Extending a Road Trip

If the guest wishes to extend the rental whilst on the road, he should first contact our friendly Reservations crew who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a thl Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions, subject to vehicle availability.

Change Of RV

Our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however thl reserves the right to substitute the booked RV with an alternative available RV without prior notification and at no extra cost. Any changes made to the booked RV and agreed to by the guest shall not constitute a breach of contract and does not entitle the guest to a refund.

Online Check-In
It is mandatory for guests to complete thl’s online check-in no less than 14 days prior to pick up at: https://sci.thlonline.com/
By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process. Guests will also be required to watch our thl safe driving and ‘How To Videos’ through the thl Roadtrip App, prior to pick-up to learn how to use their RV.

Getting To and From the Airport

Branches are located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost.

Branch Locations
Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, and Perth.
Broome branch is a little more remote than others and therefore a single AU$835 location fee applies to guests who pick-up or drop-off at our Broome branch.

Branch Hours and Public Holidays
All locations: 9am to 3:30pm - 7 days a week - with some exceptions:
• Adelaide:
Closed Sundays between 1 May to 31 August.
• Alice Springs, Broome & Darwin:
Closed between 1 December to 31 March.
• Cairns:
Closed Sundays between 1 October to 31 March

All branches are closed on public holidays including Christmas Day (25 December), New Year’s Day (1 January) and Observed Australia Day (27 January 2025 & 26 January 2026).
Branches are open on other public holidays, but a AU$115 fee applies when the pick-up and/or drop-off is booked for a public holiday as outlined below:

Sydney: 1 April 2024, 25 April 2024, 10 June 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 9 June 2025, 6 October 2025, 26 December 2025.
Melbourne: 1 April 2024, 25 April 2024, 10 June 2024, 5 November 2024, 26 December 2024, 10 March 2025, 19-21 April 2025, 25 April 2025, 9 June 2025, 4 November 2025, 26 December 2025, 9 March 2026.
Adelaide: 1 April 2024, 25 April 2024, 10 June 2024, 7 October 2024, 26 December 2024, 10 March 2025, 19 April 2025, 21 April 2025, 25 April 2025, 9 June 2025, 6 October 2025, 26 December 2025, 9 March 2026.
Perth: 1 April 2024, 25 April 2024, 3 June 2024, 23 September 2024, 26 December 2024, 3 March 2025, 20-21 April 2025, 25 April 2025, 2 June 2025, 29 September 2025, 26 December 2025, 2 March 2026.
Brisbane: 1 April 2024, 25 April 2024, 6 May 2024, 14 August 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 5 May 2025, 13 August 2025, 6 October 2025, 26 December 2025.
Hobart: 1 April 2024, 25 April 2024, 10 June 2024, 24 October 2024, 26 December 2024, 3 March 2025, 10 March 2025, 21 April 2025, 25 April 2025, 9 June 2025, 23 October 2025, 26 December 2025, 9 March 2026.
Alice Springs: 1 April 2024, 25 April 2024, 6 May 2024, 10 June 2024, 5 July 2024, 5 August 2024, 19 April 2025, 21 April 2025, 25 April 2025, 5 May 2025, 9 June 2025, 4 July 2025, 4 August 2025.
Darwin: 1 April 2024, 25 April 2024, 6 May 2024, 26 July 2024, 5 August 2024, 19 April 2025, 21 April 2025, 25 April 2025, 5 May 2025, 9 June 2025, 25 July 2025, 4 August 2025.
Broome: 1 April 2024, 25 April 2024, 3 June 2024, 23 September 2024, 3 March 2025, 20-21 April 2025, 25 April 2025, 2 June 2025, 29 September 2025.
Cairns: 1 April 2024, 25 April 2024, 6 May 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 5 May 2025, 6 October 2025, 26 December 2025.

Rental Duration
A minimum of five day rental period applies when pick up and drop off is from the same branch location.
Additional minimum periods apply as follows:
7 day minimum hire period for Splendour In the Grass Music Festival (dates to be confirmed) in Brisbane.
10 day minimum hire period Christmas 26th December 2024 to 7th January 2025.

One Way Rentals

If a guest drops off at a different branch location from which they picked up a minimum booking period along with a one-way fee applies. A one way rental fee between AU$185 to AU$280 is charged for all one way rentals - depending on the Pick-up location.

Additional minimum periods apply as follows:
• 15 Days minimum hire on all one-way rentals into Cairns from 1 April to 30 August 2024.
• 15 Days minimum hire on all one-way rentals out of Alice Springs, Darwin from 1 April to 10 July 2024 excluding to Alice Springs, Darwin.
• 15 days minimum hire on all one-way rentals into Alice Springs, Darwin, Broome from 1 July to 30 November 2024 excluding from Alice Springs, Darwin, Broome.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact On-Road Assist on 1800-849-859 if they have any concerns regarding road accessibility.
For the safety of guests, the following travel restrictions are in place:
• Guests who travel to restricted areas without permission will void all Liability Cover in the event of damage or accident and may be subject to a fee of AU$300 charged on each occasion identified.
4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for their safety, there are restricted travel areas. For restricted destinations listed below, guests are required to nominate expected travel plans with the branch at pick-up and confirm with relevant local authorities that roads are passable prior to travel.
• Restricted Areas - permission required:
- Any Islands, any remote unsealed roads (not already listed), Simpson Desert*, Gunbarrel Highway*, Tanami Track, Savannah Way from Normanton to Borroloola, Sandover Highway*
- Queensland: Burke Development Road from Chillagoe to Normanton, Cape York (North of Laura/Cooktown*), Bloomfield track
- South Australia: Oodnadatta Track*, Strzelecki Track*, Birdsville Track*
- Tasmania: Tasmania
- Western Australia: Bungle Bungles, Gibb River Road, Kalumburu Road, Mitchell Falls/ Plateau
- Northern Territory: Arnhem Land*, Larapinta Road between Hermannsburg and Petermann, Plenty Highway*, Finke Road (between Alice Springs and Oodnadatta), Chambers Pillar
• Restricted Areas - not permitted at all times:
- Any beaches
- Queensland: Fraser Island, Moreton Island, Old Telegraph Track section of the road to Cape York, CREB Track, Cape York between 1 December- 31 May, Ghan Heritage Road (from Titjikala to Finke), Starcke Track, Fenchman Track
- Western Australia: Old Gunbarrel Highway, Canning Stock Route
- Northern Territory: Boggy Hole (Finke Gorge National Park), Central Arnhem Road (past Beswick), Southern Lost City (Limmen National Park), Old South Road from Maryvale to Finke
* Guests travelling to these locations are strongly advised to hire a satellite phone for safety purposes

Kilometres
Our 4WD rates include 300 kilometres per day, however, should a little more adventure be needed, 500-kilometre packages are available before or at time of pick-up for AU$264. If the distance travelled is a little longer, any excess kilometres will be charged at AU$0.55 per kilometre, payable on return.

Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RV needs to be returned to the branch as was taken, with the interior cleaned and toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. The Cleaning Pack is available to be pre-purchased or added on pick-up to offer quick and easy return.

Cleaning Pack
This pack includes: toilet and grey water emptying (where available), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
Toilet and grey water emptying services are included and available for bookings dropping off in Adelaide, Brisbane, Cairns, Melbourne, Perth or Sydney.
Toilet and grey water emptying services are not included or available for bookings dropping off in Broome, Darwin, Alice Springs or Hobart where vehicles must be returned with toilet and grey water empty.
Vehicles without toilet and shower: AU$85.

Repairs

We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to AU$100 can be completed without authorisation and will be reimbursed upon presentation of receipts. If repairs over AU$100 are needed, the On-Road Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. All RVs are covered by Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact On-Road Assist on 1800-849-859.

Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee. An administration fee of AU$75 to cover associated administrative costs per toll way fee, traffic infringement or parking fine received may be charged.

Animals
Pet dogs and cats are allowed to travel in our RVs. There is a AU$299 pet fee (excluding service animals). Maximum 2 pets. Service dogs are permitted in all vehicles. If a vehicle is returned soiled by a pet Apollo reserves the right to charge an extra cleaning fee.

Smoking and Drugs
Smoking and drugs are not allowed in our vehicles. If smoke or drug residue is detected Apollo reserves the right to charge a cleaning fee.

Payment at branches
For security reasons, we accept credit card and debit card for charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Liability Deposit is payable at pick-up by Credit Card or Debit Card and cannot be paid with a pre-paid Credit Card.

Credit Cards
We accept Visa, MasterCard and American Express. Visa and MasterCard will incur an additional 2.8% surcharge on any transaction. American Express will incur an additional 2.6% surcharge on any transaction. 

Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s Financial Institution. We will not be responsible for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions.

Pre-purchased Gas Bottle

A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental.

AU$25 – for all vehicles

Apollo reserves the right to refuse any rental at our discretion.

Rates/Terms/Conditionsare subject to change without notice.

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Personal Injury
The RV has Third Party insurance cover, and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of the accident, the guest may be entitled to claim for their personal injury against the Third-Party insurance of the party responsible for the accident. The extent of such Third-Party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
thl does not accept any liability for personal injuries sustained during the rental. Except where such loss or damage is caused by thl’s (or that of its employees) own negligence or breach of the Rental Agreement Terms and Conditions. thl does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the customer).

Property Damage
The RV is insured for damage to it or damage to the property of a third party. However the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV.
The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired.
There is no refund for unused portion of the rental period.
The Liability applies to each claim, not RV.
Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options
Guests can choose between the following liability options:
• ‘The Low Road’ - our most basic level of liability cover.
• ‘The High Road’ - our highest liability cover giving the most peace of mind.
The amount payable for each Liability Option is based on the number of days of hire for the minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

Standard Liability - 'The Low Road'
Apollo’s rental charge includes a Standard Liability of AU$ 8,000.
A Liability Deposit of AU$ 8,000 will be collected at the time of entering into the Rental Contract by credit card end will be debited to the credit card account immediately. 

'The High Road' (Included in the Value Pack)
A AU$500 Liability applies (Except for exclusions). This Option can be purchased by paying to Apollo AU$55 per day for all vehicles (max charge AU$ 2,750).
The total liability deposit will be debited to the credit or debit card immediately. The Liability Deposit is AU$500.

Liability Deposit
The Liability Deposit payment will depend on the Liability Option chosen and the credit card holder must be present to sign for the Liability Deposit when they pick-up the RV and is liable for any damage to the RV.
For 4WD RVs If the guests chooses to take 'The Low Road' or 'The High Road' the total liability deposit will be debited to the credit or debit card immediately.
The liability deposit is fully refundable including the credit card administration fee, if the card used to provide the Liability Deposit is a Visa credit or debit card or MasterCard credit or debit card, provided our rental contract terms are met and the Vehicle is returned undamaged. thl recommends that customers use a Visa credit or debit card or MasterCard credit or debit card for the Liability Deposit, as the credit card administration fee that applies when using American Express credit card is not refundable. Credit card refunds (including liability deposit refunds) can take up to 14 business days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the liability deposit will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the liability deposit is not sufficient to cover the damage, extra costs will be charged.
If a guest is continuing with another thl RV booking, the liability deposit can be transferred to the next booking within Australia.

Single Vehicle Rollover
This Option can be purchased by paying to Apollo AU$6 per day.

Extended Roadside Assistance
AU$4 per day capped at 25-days. This includes opening RV on lock out, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres and call out fee up to AU$150.
Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)
AU$12 per day capped at 25-days. This includes 1 windscreen, 2 tyres and the extended roadside assistance.
Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

Value Pack
Add AU$69 per night.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
- The maximum amount payable per rental segment for the Value Pack is AU$3,450 – i.e. 50 nights rental.
The Value Pack includes: 'The High Road', Fan/Heater, Camp Chairs and Table, Linen Exchange (allows guests to exchange their linen and bedding during their rental after seven days of travel at any thl branch. The branch will need to be notified ahead of time to ensure items are available and ready for when guests arrive).

4WD Additional Cover
For 4WD guests who like to venture further afield we offer 4WD Additional Cover. This cover is available when ‘The High Road’ or Value Pack is purchased. The price is AU$350.
The 4WD Additional Cover protects guests for:
• Accidental damage to the overhead and underbody sections of the 4WD Campervan
• Unlimited windscreen and tyre cover
• Damage to the awning
• Unlimited kilometres
• $0 Liability (subject to exclusions as stated in the Rental Agreement)
• Towing and RV recovery costs from roads and areas where permission to travel had been granted by thl
• Single Vehicle Rollover
Please note this protection does not cover bogged RVs.

Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have not been met by the guest.
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water.
• Damage caused to tyres and windscreen except where 'Value Pack' or 'WAP' or '4WD Additional Cover' has been purchased and applies.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the 'Value Pack', '4WD Additional Cover' or 'Single Vehicle Rollover' has been purchased and applies.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage or loss caused by a guest's pet.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the undercarriage or overhead of the RV except where the 'Value Pack' has been purchased and applies.
• Damage to the awning of the RV except if the RV booked is a 4WD and where ‘4WD Additional Cover’ has been purchased and applies.

All RVs are equipped with a location monitoring device. Apollo reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of AU$300 charged on each occasion identified.

General Equipment
Each vehicle is supplied with complimentary general equipment: pegs, clothesline, fire extinguisher, bucket,  hose, dustpan & brush.

Kitchen Kit
Each vehicle is supplied with complimentary kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

Personal linen Kit
Includes: sheets, blankets, pillows, pillow cases and towels.

Roadtrip App
The thl Roadtrip App is custom built for guests travelling in Australia. The free app provides our guests with all the necessary information needed to make their thl journey an amazing experience.
The App is designed to:
• Enhance guest’s holiday experience by providing ‘how-to videos’ prior to pick up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.
• Educate our guests on how to use the vehicle and on safe driving practics.
• Provide thl contact details to extend their holiday, contact roadside assistance, email any other enquiries and find answers to FAQ’s.
• Provide information on campgrounds while on the road and allow for campgrounds to be booked.
• Search and book great deals on attractions and activities.
• Find helpful information on branch locations, nearby petrol stations, dumping stations, supermarkets, ATMs.

Guests can download the app on Google Play or the App Store.

Luggage
We strongly recommend that you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit easier into the storage cupboards and lockers in the vehicle.