RV Rental RV Rental Conditions - 1716

Summery of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars.

Rates Include:
- 24hr On Road Assist
- Unlimited kilometres
- Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster, and tea towel. Electrical appliances are supplied in vehicles that have 240V
- General Equipment: pegs, clothesline, fire extinguisher, bucket, hose, dustpan, and brush
- Complimentary linen, bedding and towels

Driver Licence and Minimum Age
A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit.
All drivers must be 21 years of age or over, with a full driver licence and the licence must be valid for the entire booking duration. For the Highball and Double Down drivers must be 18 years of age or over.
It is important to select the correct country in which the driver licence was issued to ensure correct rates are calculated. If the hirer presents a driver licence that is from a different country to which the booking was created the guest may incur additional charges.

Multiple Rentals
Should a guest have more than one consecutive rental in either Australia or New Zealand that in total are 21 days or more, they can be combined to qualify for longer-term hire discounts off the daily vehicle rates.
To request the application of the discount please contact our Reservations crew.

Road User Charge Recovery Fee
The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows:
• 4 Berth and 6 berth toilet & shower: $8.04
• All other vehicles: $7.64
We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention without notice.

Booking Alterations
Any changes made to a booking will be calculated by using the current rate of the day at the time of booking alteration.
The following are considered as booking alteration: 
- Change of name
- Change to pick-up or drop-off  dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates

Change of the Drop Off Location after Pick-Up
If the guest wants to change the drop-off destination after pick-up, he should get in touch with the Reservations crew who will be happy to help. The team will advise the guests if the change is possible, and subject to the change being approved, an additional charge of minimum $750 may apply.

Extending a Road Trip
If the guest wishes to extend the rental whilst on the road, he should first contact our friendly Reservations crew who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a thl Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions, subject to vehicle availability.

Change Of RV
Our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however thl reserves the right to substitute the booked RV with an alternative available RV without prior notification and at no extra cost. Any changes made to the booked RV and agreed to by the guest shall not constitute a breach of contract and does not entitle the guest to a refund.

Online Check-In
It is mandatory for guests to complete thl’s online check-in no less than 21 days prior to pick up at: https://sci.thlonline.com/
By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process. Guests will also be required to watch our thl safe driving and ‘How To Videos’ through the thl Roadtrip App, prior to pick-up to learn how to use their RV.

Getting To and From the Airport
Branches are located near major airports, making pick-up and drop-off easy for our guests. thl provides free airport to branch and branch to airport transfers on the day of arrival and departure for our Auckland, Christchurch and Queenstown branches.

Branch Locations
Mighty branches are located in Auckland, Christchurch and Qweenstown.
For guests who pick-up or drop-off at our Qweenstown branch a single $260 location fee applies.

Branch Hours and Public Holidays
All locations: 8am to 4pm - 7 days a week
All branches are closed on Christmas Day (25 December).
Branches are open on other public holidays, but a $120 fee applies when the pick-up and/or drop-off is booked for a public holiday as outlined below:
Auckland: 18 April 2025, 21 April 2025, 25 April 2025, 2 June 2025, 20 June 2025, 27 October 2025, 26 December 2025, 1-2 January 2026, 26 January 2026, 6 February 2026.
Christchurch: 18 April 2025, 21 April 2025, 25 April 2025, 2 June 2025, 20 June 2025, 27 October 2025, 14 November 2025, 26 December 2025, 1-2 January 2026, 6 February 2026.
Qweenstown: 18 April 2025, 21 April 2025, 25 April 2025, 2 June 2025, 20 June 2025, 27 October 2025, 26 December 2025, 1-2 January 2026, 6 February 2026, 23 March 2026.

Ferry Reservations
Ferry travel is required for guests moving between NZ’s North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m RV on the ferry, irrespective as to the size of the motorhome reserved. 

Booking Duration
A minimum of five day rental period applies when pick up and drop off is from the same branch location. Higher minimum rental periods apply for all brands as follows and subject to change. 
Additional minimum periods apply as follows:
• 10 day minimum hire period for Easter 17 to 22 April 2025.
• 14 day minimum hire period for 26 December 2025 to 7 January 2026.
• 10 day minimum hire period for 8 January to 15 March 2026.

One Way Rentals
If a guest drops off at a different branch location from which they picked up, a minimum booking period of seven days along with a one-way fee applies.
• For pick up Auckland returning in Christchurch or Queenstown between 01 April and 30 September - $189.
• For pick up Auckland returning in Christchurch or Queenstown between 01 October and 31 March - $295.
• For pick up Christchurch or Queenstown returning in Auckland between 01 October and 31 March - $189.
• For pick up Christchurch returning in Queenstown between 01 April and 31 March - $189.
• For pick up Queenstown returning in Christchurch between 01 October and 31 March - $89.

Additional minimum periods apply as follows:
• 7 Day minimum applies for travel from AKL to CHC from 01 April to 30 September 2025.
• 10 Day minimum applies for travel from AKL to CHC from 01 October 2025 to 31 March 2026.
• 10 Day minimum applies for travel from AKL/CHC to ZQN from 01 April to 30 September 2025.
• 14 Day minimum applies for travel from AKL/CHC to ZQN from 01 October 2025 to 31 March 2026.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact On-Road Assist on 0800 788 558 or +64 9 801 3857 if they have any concerns regarding road accessibility.
For the safety of guests, the following travel restrictions are in place:
• All RV's can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 Kilometres in length.
• No RV shall be driven on all ski field access roads from 01 June to 31 October,  Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road, Ninety Mile Beach (Northland), Wanaka - Mt. Aspiring Road beyond exit to Treble Cone, Ball Hut Road (Mt. Cook) and North of Colville and Waikawau Township (Coromandel Peninsula).
Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident.

Kilometres
Rates include unlimited kilometres.
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 250 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RV needs to be returned to the branch as was taken, with the interior cleaned and toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. The Cleaning Pack is available to be pre-purchased or added on pick-up to offer quick and easy return.

Cleaning Pack
This pack includes: toilet and grey water emptying (where available), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
Cost: AU$99.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed upon presentation of receipts. If repairs over $100 are needed, the On-Road Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted.
All RVs are covered by the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact On-Road Assist on 0800 788 558 or +64 9 801 3857.

Infringements, Tolls and Fines
thl will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, thl reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee. If thl cannot nominate the guest for traffic infringements or traffic fines the guest incurs, thl reserves the right to charge the guest’s credit card for the full amount of the traffic infringement or traffic fine. thl will make reasonable attempts to issue the traffic infringement or traffic fine to the guest. An administration fee of AU$75 to cover associated administrative costs per toll way fee, traffic infringement or parking fine received may be charged.

Animals
Pet dogs and cats are allowed to travel in our RVs. There is a $315 pet fee (excluding service animals). Maximum 2 pets. Service dogs are permitted in all vehicles. If a vehicle is returned soiled by a pet thl reserves the right to charge an extra cleaning fee.

Smoking and Drugs
Our RVs are a smoke free and drug free zone; hence smoking or drugs are not permitted in any of our RVs.

Payment at branches
For security reasons, we accept credit card and debit card for charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Liability Deposit is payable at pick-up by Credit Card.

Credit Cards
We accept Visa, MasterCard and American Express. Visa and MasterCard will incur an additional 3.05% surcharge on any transaction. American Express will incur an additional 5.2% surcharge on any transaction. 

Exchange Rate / Currency Variations
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s Financial Institution. thl will not be responsible for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions.

Pre-purchased Gas Bottle
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental.
$34 – non-toilet & shower vehicles
$44 – toilet & shower vehicles

thl reserves the right to refuse any rental at our discretion.

Rates/Terms/Conditions are subject to change without notice.

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Personal Injury
New Zealand’s statutory, no-fault Accident Compensation scheme covers everyone in New Zealand injured in an accident.Accordingly, thl does not accept any liability for personal injuries sustained during the rental. Except where such loss or damage is caused by thl’s (or that of its employees) own negligence or breach of the Rental Agreement Terms and Conditions. thl does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the customer).

Property Damage
The RV is insured for damage to it or damage to the property of a third party. However the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV.
The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired.
There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
thl reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options and Value Pack
Guests can choose between the following liability options:
• ‘The Low Road’ - our most basic level of liability cover.
• ‘The High Road’ - our highest liability cover giving the most peace of mind.
The amount payable for each Liability Option is based on the number of days of hire for the minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 even if there are multiple rentals within New Zealand.

Standard Liability - 'The Low Road'
Mighty’s rental charge includes a Standard Liability of NZ$ 5,000 for vehicles with toilet & shower and NZ$ 3,500 for vehicles without toilet & shower.
A Liability Deposit of NZ$ 5,000/3,500 will be collected at the time of entering into the Rental Contract by credit card. 

'The High Road' (Included in the Value Pack)
A NZ$0 (zero) Liability applies (Except for exclusions). This Option can be purchased by paying to thl NZ$50 per day for vehicles with toilet & shower (max charge NZ$ 2,500) and NZ$40 per day for vehicles without toilet & shower (max charge NZ$ 2,000). The Liability Deposit is NZ$0.

A credit card authority will be recorded at the time of pick-up regardless of the liability option selected by the guest.

Damage Liability
If the guest chooses to take 'The Low Road', they will be responsible to pay for damage to the RV, where they are at fault. The liability amount, which varies by RV type, applies per claim. This is applicable regardless of if the guest has purchased private travel insurance.
If the guest chooses to take 'The High Road' their liability for damage will be zero (subject to exclusions). However, the guest will be responsible for the total costs of any damage, and 'The High Road' and the 'Value Pack' (if taken) will be void If:
• the guest breaches any of the Rental Agreement Terms and Conditions terms and that breach is the cause of or contributes to the relevant damage.
• the damage is covered by any of the exclusions.

Extended Roadside Assistance
NZ$6 per day capped at 25-days. This includes opening RV on lock out, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres and call out fee up to NZ$150.
Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)
NZ$16 per day capped at 25-days. This includes 1 windscreen, 2 tyres and the extended roadside assistance.
Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

Value Pack
Add NZ$63 per night for vehicles with toilet & shower and NZ$48 per night for vehicles without toilet & shower.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for the booking.
- The maximum amount payable per rental segment for the Value Pack is NZ$3,150 for vehicles with toilet & shower and NZ$2,400 for vehicles without toilet & shower - i.e. 50 nights rental.
The Value Pack includes: 'Liability Deposit Reduced to Nil*, Overhead/Underbody damage, Single Vehicle Rollover damage, Windscreen and Tyres damage, Camp Chairs, Picnic, Extra Driver Fees, Child/Booster Seat/s (with prior request), Fan/Heater (if required), 3 Toilet Chemicals (for vehicles with toilet), Snow Chains (on request), Linen Exchange (allows guests to exchange their linen and bedding during their rental after seven days of travel at any thl branch. The branch will need to be notified ahead of time to ensure items are available and ready for when guests arrive).
* Damage means any loss or damage to the Vehicle, which is not noted on the Vehicle Condition Report, including that caused by theft of the Vehicle or by adverse weather events, that requires repair or replacement including the loss of use of the Vehicle, legal expenses, assessment fees, towing and recovery costs, storage, service charges and any appraisal fees of the Vehicle.

Full Responsibility
There are exclusions to Reduction Option cover where the Guest will be responsible for all costs.
Exclusions include:
• Damage caused where the terms of Rental Contract have not been met by the guest.
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage or loss caused by a guest's pet.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage caused to tyres and windscreen except where 'Value Pack' or 'WAP' has been purchased and applies.
• Damage caused due to a single vehicle rollover except where the 'Value Pack' has been purchased and applies.
• Damage to the undercarriage or overhead of the RV except where the 'Value Pack' has been purchased and applies.

All RVs are equipped with a location monitoring device. thl reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits.

General Equipment
Each vehicle is supplied with complimentary general equipment: pegs, clothesline, fire extinguisher, bucket,  hose, dustpan & brush.

Kitchen Kit
Each vehicle is supplied with complimentary kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

Personal linen Kit
Includes: sheets, blankets, pillows, pillow cases and towels.

Roadtrip App
The thl Roadtrip App is custom built for guests travelling in New Zealand. The free app provides our guests with all the necessary information needed to make their thl journey an amazing experience.
The App is designed to:
• Enhance guest’s holiday experience by providing ‘how-to videos’ prior to pick up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.
• Educate our guests on how to use the vehicle and on safe driving practics.
• Provide thl contact details to extend their holiday, contact roadside assistance, email any other enquiries and find answers to FAQ’s.
• Provide information on campgrounds while on the road and allow for campgrounds to be booked.
• Search and book great deals on attractions and activities.
• Find helpful information on branch locations, nearby petrol stations, dumping stations, supermarkets, ATMs.

Guests can download the app on Google Play or the App Store.

Luggage
We strongly recommend that you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit easier into the storage cupboards and lockers in the vehicle.