RV Rental RV Rental Conditions - 331



Price Include

  • Full comprehensive insurance with excess of: 1500 US$ per incident
  • Local Tax:
  • Outside Cleaning on return:
  • Kitchenware kit:
  • Road asistance 24 Hour :
  • Bedding set:
  • VIP insurance
  • KOA Rewards Card - RV Campgrounds


Extra options

  • Transfers to/from select airport hotels and drop offs to select airports
  • Camping chair
  • Bicycle rack
  • GPS Navigation device
  • Passport-America Card - 50% discount at approx. 1,200 campgrounds in USA and Canada - valid for one year
  • Sunpass Transponder (Orlando only)
  • Supplemental Liability Insurance (SLI)
  • Unlimited usage of Rv Plan system - RV trip planning - including the option to book campgrounds
  • ZDO - Zero Deductible Option


Payment Conditions

Down payments of 200, the rest 30 days before pickup.


Cancelation Fee

  • up to 60 days prior to rental date:
       10 % of rental price, at least 150 $ US will not be refunded
  • 30 days to 59 days prior to rental date:
       25 % of rental price, at least 200 $ US will not be refunded
  • 30 days to 59 days prior to rental date:
       25 % of rental price, at least 200 $ US will not be refunded
  • 15 days to 29 days prior to rental date:
       55 % of rental price, at least 300 $ US will not be refunded
  • 15 days to 29 days prior to rental date:
       55 % of rental price, at least 300 $ US will not be refunded
  • 1 days to 14 days prior to rental date:
       100 % of rental price, at least 300 $ US will not be refunded
  • 1 days to 14 days prior to rental date:
       100 % of rental price, at least 300 $ US will not be refunded

Terms & Conditions

DRIVER'S LICENSE AND AGE
A valid original national driver's license is required and must be presented for each driver (no photocopies). In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. Driver age min. 21.

CUSTOMER DEPOSIT
Authorized/blocked on credit card while traveling: US$ 1500
Additional deposits may be required for special events such as "Burning Man" or if no mileage has been prepaid, etc. Based on the credit card company rules, for reservations up to 29 nights we authorize the amount. For reservations 30 nights and longer the amount is charged on the credit card. Additional deposits may be required or charged for special events such as a regional festival, “Coachella”, “Burning Man”, “Stagecoach, “Further Future”, “NASCAR”, “EDC, etc. when a surcharge applies or if no mileage has been pre-paid. Vehicle will not be handed out in case of insufficient funds; the reservation will be cancelled and prepaid funds are forfeit.
When attending the RAAM (Race Across America) event or when the August Season Surcharge is applied a US$2,000 deposit is charged (and not just authorized).

ADDITIONAL CUSTOMER DEPOSIT AFTER AN ACCIDENT
Regardless of the customer being at fault or not, before handing out a replacement unit we request from the customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges).

CREDIT CARDS
VISA, Master/Euro, American Express cards are accepted. For payments of the reservation with a credit card a 5% administration and processing fee is charged.

RESERVATION CHANGE
Any reservation amendment needs to be made in writing and will be confirmed in writing. Any change results in a handling charge.
Please note that an amendment is defined as a slight change of extras booked such as mileage/add-on items, the number of passengers as well as vehicle size and dates within a one week time frame after the booking is made.
However, changes requested regarding the vehicle type, travel dates, location, customer name etc. are considered as making a new booking, meaning the original booking will be cancelled in order for the new booking to be entered in our systems and a cancellation fee will be charged.
Regardless of when a change of vehicle category, name, date(s) or location(s) is requested, this will result in the recalculation of the amount due. The rates and discounts applicable at the time of the revision will apply. For a request to change date(s) or location(s) less than 61 calendar days prior to the existing pick up date the cancellation terms apply.
No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Such name change will be handled according to the cancellation terms and results in a new booking.

REFUND FOR UNUSED PORTION
No refund on confirmed contract will be given for delayed pick ups / early returns, unused mileage or for “no shows”.

RELEASE OF VEHICLE AFTER "NO SHOW"
If we are not able to establish communication with or hear from the client directly or the tour operator we can re-use the unit in the afternoon of the 3rd calendar day whereas the pick-up day counts as the first calendar day.

TAXES & GOVERNMENTAL FEES
Sales taxes are included for all pre-booked items. Local taxes apply to all pick up- & drop off charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick up.

HOURS OF OPERATION
Monday through Friday from 8:00 17:00 pm, (NYC/SEA from NOV to FEB: 9:00 to 16:00)
Saturday from 8:00 to 13:00 
(or during high season as required) (NYC/SEA from NOV to FEB: By appointment). All stations except Las Vegas & Orlando are closed on Sundays and on all statutory holidays.
The Las Vegas & Orlando branchs are open on Sundays from 8:00 to 16:00.
The Denver branch is closed for rental business from 6 DEC to 28 FEB.
The Seattle branch is closed for rental business from 5 JAN to 2 FEB. 

PICK-UP AND DROP-OFF TIMES
To avoid waiting times for the customers, it is now compulsory that customers register online via: https://book.britz-usa.com/rent.php?f=checkin at least 14 days prior to the pick-up date.
At pick up the person under which the reservation has been made must be present with the 
physical credit card showing his/her name, if he/she wants to drive, also with the original driver's license. If he/she is not driving we need another government document to confirm the identity. We also require the original driver’s license for any additional drivers in order for them to be insured and legally allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.
We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a motorhome, e.g. intoxicated, suspicion to be under drug influence, etc.
While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance. Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she needs to return at a later time to one of our branches and obtain an updated rental agreement.
To avoid waiting times 
all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time  3-4 prior. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.
Vehicle pick up time is between 12.30 noon and 16:00 Monday to Friday. On Saturday - call for an appointment. 
Vehicle drop-off time starts at 8.00 am has to be concluded at 10.30 am.
No refund will be made if the length of hire is shortened or for unused days. There is no refund for late pick up or early return of vehicle.

TRANSFER
Transfers are available to be booked for a fee of US$195 per booking (roundtrip transfer) and must be selected as part of the initial booking request. If booked, the transfer must be reserved via the online VIP check-in at least 14 days in advance of the first rental day and confirmed by the branch. Transfers will not be made available if the VIP check-in is not completed 14 days prior to the first rental day. Transfers are not available from any location that is not listed on the VIP check-in page. Customers with reserved transfers must contact the branch 4 days prior to the first rental days to schedule the shuttle pick up time otherwise the shuttle service cannot be guaranteed. Transfer hours are between 11AM and 1PM.

VEHICLE NOT AT ORIGINALLY AGREED DROP-OFF BRANCH RETURNED
Should the customer not return the vehicle at the branch which was agreed in writing, for example on the Rental Agreement, we will charge the customer for transferring the motorhome to the branch agreed in writing.

CUSTOMER ORIENTATION
Staff speaks German & English at all locations - Dutch, French & Italian at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the motorhome. In addition every vehicle is equipped with an operation manual in English and German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.

VEHICLE SUBSTITUTION
If for any reason the booked vehicle should not be available, The rental company reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.
We cannot guarantee the length of the assigned vehicle (for ferry or other arrangements).
No vehicle substitution does entitle to any other compensation than the one mentioned above.

PET, SMOKING AND TRAVEL RESTRICTIONS
Pets: Pets are not allowed. US$ 250 minimum cleaning/deodorizing fee applies.
Smoking: Smoking is not allowed in any vehicle. A US$ 250 minimum cleaning/deodorizing fee applies.
Mexico: Traveling into Mexico is not permitted. 
Death Valley: Traveling into Death Valley is not permitted between June 1 and September 30.
Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. The rental Company must be advised at the time of booking.
Others: Traveling on any private, gravel, dirt or logging roads and other non-public roads, beaches, etc. and in the inner city of New York, Montreal and Quebec City (Canada) is not permitted.
Britz USA will hold the customer responsible for disregarding these restrictions including accidents, mechanical breakdowns and thefts occurring in a travel restricted area!

GASOLINE, OIL AND PROPANE
The cost of gasoline, oil and propane is not included and the rental company does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.

MAINTENANCE
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

Maintenance, Repairs and Reimbursement
For maintenance & repairs exceeding US$ 50 the customer must call the the Rental Company 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices over US$ 50 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

Technical Difficulties with the Vehicle and its Features
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.
Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle.
When we receive a phone call we differentiate between an inconvenience and an emergency:
* We define an Inconvenience as something that requires the customer to spend additional time, a workaround or a non-safety related feature is not available. Examples are purchasing ice because the refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the interior space not increased.
* We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies (see next paragraph).

VACATION INTERRUPTION PROTECTION (VIP) INSURANCE
Should the renter’s motor home vacation be interrupted by an Emergency as defined above, not accident or damages caused by the renter, for more than 12 working hours after reporting this to Britz USA, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25 per person per night and car rental up to US$ 50 per day per motorhome with a combined maximum of US$ 1,500 per rental agreement.
Such reimbursement is only possible when we had the chance to take care of the problem and the customer cooperated to do so.
Defects and repairs of WiFi, GPS, radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is in any case only possible against proper receipts.

IN THE EVENT OF AN ACCIDENT
Insurance coverage may be void if the above instructions are not followed. The customer must:
* Obtain from the police officer investigating the accident a local police report.
* Notify Britz USA as soon as possible but not later than 24 hours after the accident.
* Provide not later than the return of the vehicle the completed accident report form which is supplied to the customer and located in the vehicle along with the registration & insurance papers; such full-written report must contain the other party's name, address, phone number, driver's license number, date of accident, etc.

All documents relating to the accident must include a police report or identifying number.

PARKING AND TRAFFIC VIOLATIONS
It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of US$ 100 plus the fine (including all late charges) to the clients credit card.

TOLL ROAD SYSTEM IN THE FLORIDA KEYS
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash anymore.

There are the following options for payment to travel on the Turnpike:
1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch. (We do not accept bookings in advance, but the product can be added when the guest is picking up their vehicle.)
2. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account.
3. The "TOLL-BY-PLATE" program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The “TOLL-BY-PLATE” program allows the customer to call in to register for a “TOLL-BY-PLATE” account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.

Be aware
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ 100 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Britz USA drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Britz USA as the registered owner of the vehicle, all fees due will be charged to the customer’s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).

CLEANING FEE
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer (the exceptions are special events such as Burning Man, RAAM, EDC, etc). Cleaning- and/or dumping charges will apply as posted at the drop off location.

UNAUTHORIZED LATE RETURN (UNAUTHORIZED EXTENSION OF THE RENTAL PERIOD)
For an unauthorized late returns after 11:00 pm the sum of a) the actual gross rental rate night plus b) US$ 300 for administration and handling will be charged for each day late, or part thereof.
If the customer contacts BRITZ USA before the vehicle is due for drop-off and obtains the proper authorization to extend in writing the regular rental rate (gross) will apply.

MINIMAL RENTAL TIME & GENERAL NOTES
• 7 nights minimum rental time.

• 12 nights minimum when the August Season Surcharge applies (pick up between 18-26 August 2025 in LAS, LAX, SFO
• When the August Season Surcharge is applied a $2000 deposit is charged (and not just authorized).
• All drivers must be at least 25 and not older than 79 years (21 to 24 years only with prior authorization).
• 
It is not possible to purchase mileage packages at pick-up and not to add mileage packages during the rental. Each rental must include at least one mileage package.

WINTERIZATION
In areas with temperatures below freezing, the fresh and waste water systems will be drained and CANNOT be used! When dropping off at a branch with sub-freezing temperatures a $100 re-winterization fee applies. Any freeze related damage will be charged to the rental customer.
Denver: From mid-October until mid-April
New York: From 
mid-October until mid-April
Seattle: From October 1 to April 30. Snow Chains will be provided for pick-up or drop-off in the winter months. (Only charged when used – we urge the customers NOT to drive on snow/ice!)

Insurance

Supplemental Liability Insurance (SLI)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 500,000 toward 3rd party damage claims.
Cost: $15.95 per night; No maximum amount.

Public Liability Insurance (secondary coverage included in the daily rate)
Public Liability Insurance covers a 3rd party collison in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: http://www.mbainsurance.net/liability_limits.php

Premium VIP Coverage (included in the daily rate)
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,500 per incident. Coverage includes but is not limited to:

• Accidental damages to the vehicle (renter’s or 3rd party’s fault).
• "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver.
• Vehicle theft and fire (personal property and items in the vehicle are always excluded)
• Windshield & glass damage
• Vandalism
No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

ZDO (Zero Deductible Option) / VIP Plus Upgrade
With a standard rental with Britz you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of US$1,500 per incident.
The optional VIP Plus Upgrade is not mandatory. VIP Plus Upgrade reduces the customer’s liability for damage to the rental vehicle in the case of an accident to $0 (unless otherwise specified under notes 1-5 below and under Non-Covered Incidents). Clients can either purchase VIP Plus Upgrade in advance or at the branch (sales tax applies).
VIP Plus Upgrade is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.
The Advantages of theVIP Plus Upgrade are:
• Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;
• No need to file a claim with your personal car insurance.
Please note that the VIP Plus Upgrade will not apply if:
1. The renter uses the vehicle in violation of the rental agreement;
2. The renter fails to remove the keys or lock all doors and close windows and the vehicle is stolen;
3. The renter fails to notify us and the police immediately after loss; and
4. The renter fails to pay charges under the Rental Agreement; or
5. As allowed by the applicable state or provincial law
Before deciding to purchase VIP Plus Upgrade, the renter may wish to determine whether their own vehicle insurance provides coverage for rental vehicle damage or loss and can determine the amount of deductible under their own insurance policy.
The client has the option of purchasing the VIP Plus Upgrade as part of our All Inclusive Plus option prior to travel. VIP Plus Upgrade is not insurance and the purchase of VIP Plus Upgrade is not mandatory, it is optional.

Cost: $17.95 per night (plus tax).

Non-Covered Damages (including but not limited to)
No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:
• Damages to the interior of the vehicle.
• Personal injury, personal items and property.
• Carrying more passengers than having seat belts available.
• Deliberate and willful damages caused by the renter or his guests.
• Damages caused to the vehicle by abuse or misuse for illegal activities.
• Damages where the customer is charged by the local authorities for being careless.
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems.
• Driving the vehicle without a rental agreement, in breach or violation of the rental agreement.
• Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
• Damages as a result of the customer using a levelling system (if reconnected by the customer).
• Damages as a result of driving with an extended awning.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed).
• Damages where the customer is demonstrates negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property.
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions, or not listed on the rental agreement or having a valid original driver license.
• Damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).
• Renters negligence, e.g. backing up without a guide following incorrect GPS guidance, etc.

Please take note:
In case of a claim, The rental company will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).

Equipment

Convenience kit:
Comforter
Cover for comforter
Sheet
Pillow
Pillow protector
Pillow case
Bath towel
Hand towel
Wash cloth

Kitchen towel
Cleaning towel
Paper towel roll
First Aid Kit
Broom

Dust pan and brush
Bucket / trash can
Cloth hangers
Flash light
Lighter / matches
Levelers

Glass
Cup
Dinner plate
Salad plate
Mixing bowl
Knife
Fork
Spoon
Teaspoon
Scissors

Roast slicer
Cookware set
Can opener
Cork puller / bottle opener
Vegetable peeler
Turner
Basting spoon, slotted spoon
Grill fork
Whisk
Coffee maker
Tea Kettle

Measuring cup
Colander
Cutting board
Plastic containers
Toaster



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