Pick-up Procedure
Afternoon pick-up is provided between 13:00 and 15:00 hrs, with scheduled appointments.
No refund is made in the event of a late pick- up.
Drop-off and Drop-off Transfers
Drop-off hours last from 09:00 to 11:00 hrs. Drop-off must be attended. Drop-off transfer is provided from the rental location to the airport or airport area hotels. Minimum 7 day rental, advance arrangement suggested.
Drop-off late surcharges are $80 per hour. No drop-off transfer is provided in the event of a late drop-off. No refunds are made for early returns or unused portions of rentals.
Preparation Fee
This is a mandatory one-time charge of $165 per vehicle per booking and is applicable to all bookings without exception.
The Preparation Fee covers:
1) The standard kit per vehicle.
2) Toilet chemical.
3) Pick-up and Drop-off transfers. Minimum 7 day rental. All pick-ups are Toronto Pearson Airport area Hotels. All pick-ups are Sedan Cars, accommodates 4 people (Larger vehicles are available upon request, extra fee).
There are no refunds for unused propane and toilet chemicals and there are no refunds if the customers do not meet the transfer rules and did not receive transfer or if the customer decides to do their own transfer at their own cost.
Mountain Bike and Bike Rack Rentals
We offer one size of adult mountain bike for rent.
We offer a 2 or 4 bike rack with 2 or 4 mountain bikes per carrier. If your customer wants to bring their own bike, bike racks only can be rented. The price for the bike rack only is $5 per night to a maximum of $75.
Please Request Rental Bikes and Racks at the Time of Booking.
Office Hours and Holidays
Monday - Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sundays & Holidays (June 1st thru October 15th) CLOSED
Sunday (October 16th thru April 30th) CLOSED
Winter Hours (October 16th thru April 30th) 9:00 AM - 4:00PM
Canadian holidays are January 1, February 19, March 29, May 20, July 1, September 2, October 14, and December 25th/26th.
Maintenance and Cleaning Responsibility
The customer is responsible for checking all fluids at each refueling. Refills of all fluids (except gasoline) will be reimbursed at check in upon presentation of receipts. Gasoline tanks are full at pick-up and must be returned full. The vehicle must be returned clean inside, otherwise, cleaning charges may apply.
Repairs / Refunds/ Early Returns
Necessary repairs are refunded without previous authorization up to $50. The customer must provide receipts. If the customer paid for repairs in excess of $50 without previous authorization we will not give a refund. The customer assumes full Responsibility for any additional expenses incurred by reason of a vehicle breakdown. If the vehicle is in breakdown repair for more than 12 working hours through no fault of the customer, our responsibility to the customer is limited to a refund of the daily rate portion thereof Radio, TV/VCR, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and gps malfunctions are not considered breakdowns and no refunds are made for repair time to these items.
There will be no refunds for early return of a rental vehicle.
Accident
In case of an accident, the customer must notify the police for a police report immediately, they must notify Motor Home Travel Canada Inc. immediately and make a full report in writing. CDW accident coverage is void if the customer fails to follow this procedure, and will be 100% responsible for all damages and related costs.
Credit Cards / Traveler’s Cheques
We accept Master/Eurocard, Visa, American Express credit cards as well as all CDN/USD Traveler’s Cheques. We are not responsible for the exchange rate fluctuations of any credit card transaction.
Driver’s License / Driver’s Age
The customer must be in possession of a current and valid driver's license, or a valid International Driver's permit. An insurance application must be completed and forwarded prior to the Pick up.
The minimum age to drive the motorhome is 25 years old.
Parking / Traffic Violations / Toll Roads
The customer is responsible for reporting and payment of all parking, traffic and toll road violations and charges at rental termination.
Non-reporting of parking, traffic and toll road violations and charges will result in an administrative charge of up to $100. Non-reported parking and traffic violations plus administrative charges will be charged against the customer’s credit card or will be collected at the customer’s domicile.
Restrictions
Driving is not permitted:
1) In Mexico.
2) On Logging roads, non public roads or Off Road.
Northern Travel
All rental vehicles travelling to Alaska, the North West Territories and the Yukon Territories are permitted and must be confirmed in advance.
Winter Warning
All water and holding tank systems have to be kept above 5 degrees Celsius at all times, to avoid freezing. During the winter months (mid October to mid April) all vehicles are winterized. All water is drained from the water system and replaced with plumber’s antifreeze. Therefore there will be no access to the sink and shower. If you get your motor home de-winterized or winterized you must use an authorized RV Service Station, please get a copy of the receipt for both services as you are still liable for any damages that may occur while the motor home is in your care.
We recommend using plumber’s antifreeze to flush the toilet to ensure the waste does not freeze. Customers who pick up a motor home in a winterized state are permitted to have the unit dewinterized providing the temperatures are above 5 degrees Celsius. The de-winterizing is to be done by authorized RV Service Station. The de-winterization allows you to use the water system during your trip in the warm temperatures. Upon returning to temperatures below 5 degrees the vehicle must be winterized by RV Authorized Service Station again before reaching colder climate to avoid damages to the water system.
Substitutions
Motor Home Travel is entitled to upgrade the customer to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, Motor home travel’s Responsibility is limited to the refund of the difference in gross rates.
Minimum Rental
A 3 nights minimum applies to all rentals between 16 October to 14 May.
A 5 nights minimum applies to all rentals between 15 May to 14 June.
A 7 nights minimum applies to all rentals between 15 June to 30 September.
A 5 nights minimum applies to all rentals between 1 October to 15 October.
A 18 nights minimum is required for unlimited kilometers.
Pets
Pet friendly vehilcles available upon request, at no additional cost.
Towing
Towing is not permitted
Storage
The storage of items on the roof is not permitted. Free storage of luggage is available at the owner’s risk.
Kilometre Charges
It is not possible to purchase kilometre packages at pick-up and not to add kilometre packages during the rental. Each rental must include at least one kilometre package.
General Conditions
All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.
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